Verizon

Himanshu 

on Google

9 months ago

Worst service and over billing 

Roberto Cruz 

on Google

11 months ago

How is a company with such bad customer service still around? 1. Never received my equipment 2. Had to go to the store to pick it up 3. Never sent a letter to my new home so I didn't have my account number or a due date for the 1st payment. Took half an hour to pay my first bill. 4. Tried to get my info through the store, they said to stop on by. I get there and now they tell me they can't access my information, absolutely no help and a waste of time. Told me to call over phone 5. Tried to pay my bill the 2nd month. STILL to... read more

User Name 

on Google

11 months ago

If you're ever feeling too competent or just want to lower your expectations for customer service, may I suggest a visit to Madison at Verizon Prosper? This young lady couldn't find her way out of a paper bag with a flashlight, a GPS, and someone shouting directions from the outside. I came in looking for help—silly me. Madison greeted me with the enthusiasm of someone being forced to take a math test at 6 a.m. She then proceeded to offer a masterclass in being unhelpful. Questions? Ignored. Solutions? None. Confusion? Abund... read more

Desiree Stephens 

on Google

a year ago

Reggie, Tuan, and Courtney are quite the team! I walked in today with a lot of questions, and they took the time to answer every single one with patience and care. From the moment I arrived, they made me feel like family. Not only did I leave with both my personal and business lines set up for less than what I was paying before, but they also helped me save on subscriptions I was already using—at a much better rate than what I had with other streaming services. Exceptional service, great savings, and a team that truly cares.... read more

North Texas Ceramic Coatings & Detailing DFW 

on Google

a year ago

Couldn't be more pleased with being able to setup our business wireless service here, Cale the business mgr went above and beyond to help us establish our service with them, their competitor just on the other side of the building in blue wanted $1000 deposit per line, 6 phones, 2 watches to start service! We had issues with cust service approving the right docs when we had them, and Cale called higher ups and made it happen. Couldn't be more happier than our experience there at the Propser location!