Velocity Truck Centers - Wilmington Isuzu

Frank Decker 

on Google

2 months ago

OVER PRICED ! I scheduled my RV for an alignment and an oil change. When I met with Warren he seemed surprised to be told I had an appointment. Then he tells me that “the place” that does alignments might be too busy. At no time was I told that velocity doesn’t do alignments. Then I ask Warren about the cost for oil change. He had a hard time figuring out the cost and then tells me $450 labor charge. At that point I left. I’ll deal with alignment shop myself and get a $150 oil change somewhere else. Terrible experience. DO N... read more

Clay Mclawhon 

on Google

6 months ago

This place must hire technicians off the street corner. I've waited a while to post but finally feel motorhome owners need to be aware of the ineptitude of service. Took coach in to have it checked for air leaks. They didn't notice 2 rear bags were totally worthless, pressure protection valve was leaking and a leak around front air tank. $300.00+ later and accomplished absolutely nothing. Supposed to be a Spartan service facility. Stay away, FAR away! 

Carson Gaines 

on Google

9 months ago

Glad my truck is fixed, although the lack of care in communication was far from par. I was told I’d be contacted as things progressed with cost and just overall down time. Not once was I reached about cost until my vehicle was ready and was surprised with a very high amount to pay. I asked why there was lack of interest in telling me what the cost was and progress. Strangely, they both looked over their shoulder to make sure to could speak freely and said…well its because I’m the only one here and management is not ever here... read more