VCA Canada Vancouver Animal Emergency and Referral Centre

KK H 

on Google

3 days ago

Worst experience ever. Brought my cat to VCA and wasted 6 hours sitting there for absolutely nothing. My poor shy cat was taken to the back where I couldn’t even see her, probably terrified the entire time. Meanwhile, they kept letting other pets cut ahead in the lineup because they said their cases were “more severe.” After all that waiting, ZERO treatment, ZERO meds, nothing. We finally gave up and went to another hospital right before they closed, and guess what? In 30 minutes my cat was properly checked and given medicat... read more

Bimmer Station 

on Google

4 days ago

If you're looking for a hospital you can trust, it would be this one. We have brought our bunny to them multiple times when his tummy was really bothering him and although they didn't have a bunny specialist on duty, they went above and beyond to take care of our baby boy, and after every visit he was back to his energetic self! The vets and nurses are extremely detail oriented and very caring, making it clear they all love what they do. 

Rita von Dein 

on Google

a week ago

I had my regular vet check my cat Jerry's eye since one pupil was larger than the other eye. My vet gave me eye drops to put in Jerry's eye three times a day and referred me to VCA since he said he is not an eye specialist. I've never heard of VCA, let alone to drive all the way into Vancouver from Abbotsford, but my vet who I totally trust, said Jerry needs to go to VCA. I'm really glad that I went, from the friendly helpful staff in reception, to the assistant that took good care of Jerry upon entering the appointment. Dr.... read more

Ashley A 

on Google

2 weeks ago

I want to provide an update regarding my experience with this hospital and my cat’s care. (I have another review before this) I spoke with the manager, Megan, over the phone to request compensation. She returned my call in just under two weeks. During the conversation, it became clear that she did not fully understand my cat’s medical situation, which I can understand as she is a manager and not a doctor. However, she repeatedly defended the doctor who misdiagnosed my cat without sufficient knowledge. She said she would foll... read more

Jimena Abreu 

on Google

2 weeks ago

Although everyone in reception and specially the radiology team were very friendly and sweet with Otto, my almost 15 year old tuxedo cat, I ended up paying over 3K on 2 consults, an ultrasound and sampling that ended up being "inconclusive" I feel a little robbed as they told me that with the sampling they would be able to tell me if the mass they found was cancerous or not and I only got a "it is most likely Cancer but we can only be certain if you perform surgery" from my vet based on these exams. If I had known this befor... read more