This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Varsity Ford Parts
- Automotive
- Ann Arbor, MI
About this business
Location details
3480 Jackson Rd, Ann Arbor, MI, 48103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Lacking communication and customer service.
I recently ordered a time-sensitive part from Varsity Ford Parts, placing the order early in the business day to expedite the repair. Despite my shipping and billing addresses being verified and matching perfectly, the dealership canceled the order later that afternoon citing an address mismatch. Rather than reaching out to verify the information, they chose to terminate the transaction immediately. To make matters worse, my card was charged, and I was told the refund would take several days to process. This lack of proact... read more
It's no wonder they only get a 3.6 review. Terrible communication and there is no one that you can speak to. Even if you leave a message, they don't call you back.
Ordered parts and couldn't reach a single person for 2 days to get a status on my order. finally reach someone on 12/19 and I'm told parts have to be ordered and it'll be another 2-5 days! screwed up my holiday plans already. so I say whatever and still proceed and order parts. then I'm told that the gasket kits I ordered only contained 1 gasket when I need 16 (2 trucks same issue). on their website it shows a set of 8 gaskets and even calls it a gasket "set". so instead of just charging the extra money for the gaskets I sup... read more
We have purchased two Ford Expeditions from this dealership with the top warranty suggested by the salesman. My expedition left me on the side of the highway overheating Labor Day weekend, thankfully without my two young children that are usually with me. We had the Expedition towed to Varsity, as we purchased the suggested "bumper to bumper" warranty and a loaner vehicle comes with that warranty. We were given a loaner vehicle and told that we had 10 days of coverage. My vehicle stayed parked in same spot in the parking lot... read more
Frequently asked questions about Varsity Ford Parts
How is Varsity Ford Parts rated?
Varsity Ford Parts has a 3.1 star rating with 20 reviews.
When is Varsity Ford Parts open?
Varsity Ford Parts is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com