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Vantage Credit Union
- Finance
- Bridgeton, MO
About this business
Vantage Credit Union is a full-service financial institution owned and guided by its member-owners. The credit union is a nonprofit financial institution. Vantage Credit offers multiple savings accounts, consumer loans, checking accounts, Check Cards, online banking, automated services, retirement accounts, investment services and mortgages.
Location details
11915 St Charles Rock Rd, Bridgeton, MO, 63044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to Midnight | |
| Sun | Closed |
I have been a *** customer since 2014 I don't bounce checks I'm never overdrawn till today. This is the fourth time in 3 months my debit card has been hacked. Now today they took the bogus charges out of my savings and zeroed out my checking account balance. They know **** good and well a 75 year old woman isn't going to buy almost $500. worth of tickets from Seatgeek Event Tickets in **, so now my checking account is zero I have no debit card and no way to do anything. I have secure everything from debit cards to bank accou... read more
Not a fan of ***!!!! I have called repeatedly about an issue Im having with the app, no one does anything about it. I definitely dont get the feeling like they care about me at all. Ill be moving to another bank ASAP!!!
Business response:
****************, we sincerely apologize for any inconvenience you have experienced, and we thank you for taking the time to speak with us to resolve your concerns. If there is anything further we can assist you with, please dont hesitate to contact us directly. We appreciate your membership!
In May 2023 my check got lost in the mail for my loan I called Vantage to let them know check # ect. was advised to stop payment on check at my bank costing 27.00 and pay by debit card for the month and no late fee would be added and all this information would be loaded in there system thought all this was Great lady was very nice and understanding especially since I had never been late on payments. Got my statement this month to find out a late fee was added very dissatisfied I called to get this waved to be told I need a n... read more
Business response:
****************, we sincerely apologize for any inconvenience you have experienced, and we thank you for your time and conversation this afternoon to get this resolved. If there is anything further we can assist you with, please dont hesitate to contact us directly. We appreciate your membership!
This company has caused me undue suffering beyond belief. On December 31st, 2022, I was in a bad accident to no fault of my own. I immediately started all of the insurance processes, gathering paperwork, etc. The vehicle that was totaled was financed through ***. During the process of getting the totaling letter and getting the other persons insurance to pay, they told me to make my January payment and that after that, Id be payed ** and no worries about making any more payments. My payment from the insurance company came in... read more
This is a review for the Vantage Credit Union Insurance Company...and like the other bulk of reviews saying I wish I could leave a zero star- same here! I have been with credit union since 95...and I fairly recently switched my insurance (home and auto)to VCU's insurance agency....they signed me up with ******....when my mortgage company sent my home insurance to ****** there was some sort of problem on ******'s end so they told my lender to resend the payment and somehow they ended up with both payments....then sent me a ch... read more
I wish I could give a lower ranking than a single star. I HATE the new setup in ***********! The machine tellers are NOT handicapped accessible and do NOT offer Braille. The indoor lobby felt like a sterile factory with any chairs pushed up against the cold glass wall. I do NOT want to deal with this location. You have to turn off of ********* at 40 PLUS miles an hour and there's no driveway. The new setup is so inhospitable. The architect that designed this building should be shot! When you have a lot of older customers, a ... read more
Business response:
We appreciate your feedback and apologize for not meeting your expectations at our new branch. Serving our members well and in a way thats convenient and accessible is our top priority. Our ATM/PTMs are accessible and in compliance with the Americans with Disabilities Act. We understand you previously spoke with several employees and a member of our executive team will be in touch with you as soon as possible.
I have been banking with *** for about a decade. I have never dealt with a more incompetent group in all my time as a customer and wish I could leave a zero star review. Most recently, we received a check from a family member for Christmas money from family in another country. We deposited the check on 12/30/2022 and the check had 2022 as the year written on it (this will be important as you will soon see). On today, 1/4/2023, our account was negative with fees and said that a withdrawal had been made at an ATM. We were stre... read more
Business response:
The credit union always strives to provide the best possible service to our members. As requested, this situation was reviewed by management and it was determined that all procedures were properly followed. The credit union has addressed these concerns with the accountholder.
Very backwards your account gets hacked they dont stand by their members You would be better going to a real bank this place is a joke
Business response:
We sincerely apologize for any negative experience you have had with Vantage Credit Union. Vantage always strives to provide excellent service to our members. If you feel there is anything more Vantage Credit Union can do to assist you, please contact us at ************.
I have been banking with Vantage Credit Union since ****. They recently decided I could no longer use remote deposit because my account is not a high enough "tier." Oh well, there's a bank on every corner and two in between. I'll just move on down to the next one.
Business response:
Vantage Credit Union reached out to our member to gain understanding on the deposit and recent experience. We value our member's feedback and appreciate her years of membership.
Frequently asked questions about Vantage Credit Union
How is Vantage Credit Union rated?
Vantage Credit Union has a 3.5 star rating with 64 reviews.
When is Vantage Credit Union open?
Vantage Credit Union is closed now. It will open at 9:00 a.m.
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