Van Cleef & Arpels (London - Selfridges)

Yue Shen 

on Google

5 days ago

Very disappointing experience. I’m a regular VCA customer globally, but this boutique refused to let me try on earrings — something I’ve never encountered elsewhere. The staff were dismissive and unhelpful. Don’t waste your time or money here. This is not the level of service you’d expect from a luxury brand. 

Latyfah Saad 

on Google

a week ago

One of My favourite jewellery store – timeless pieces, beautiful craftsmanship, and a truly curated selection that always feels special. Whether I’m looking for something classic or a statement piece, I always find something I love. The staff are knowledgeable and the overall experience is welcoming and refined. A go-to spot whenever I want to treat myself or find a meaningful gift. 

Scarlett 

on Google

3 weeks ago

Staff are not welcoming they say nothing as you enter the store even though you’re the only one in there and they’re standing around doing nothing. I therefore felt constantly judged and glared at looking around the shop and swiftly left. Worst customer service ever. Why make your customers feel like they’re doing something wrong for simply entering your shop??! I bet if I was an old man in a business suit I would have been treated better but I wasn’t so I felt looked down on and judged. Lame behaviour and doesn’t hurt to ju... read more

Richard Carleton 

on Google

3 months ago

My partner and I visited the Selfridges Van Cleef and Arpels store in London today where we were looked after by Ieva. From beginning to end, the service provided by Ieva was exemplary. Not only was she clearly extremely knowledgable about the product range but she was warm, articulate and personable. Throughout our time with her, we never felt rushed or hurried, allowing my partner to properly enjoy the experience of choosing her birthday present. Ieva is a credit to the Van Cleef and Arpels brand.