Valley Road Surgery

Subfantic 

on Google

2 months ago

Reception customer service poor. When I just joined I was impressed with the level of service. Not sure what has happened but it's as if they don't want you to call so they make the experience as difficult as possible. 

Valerie Jane 

on Google

2 months ago

Unfortunately had to drop from five stars to two! Have to book an appointment two weeks in advance. Only now receive diagnosis through a text. Recently had to go Leigham Practice (fab place) for treatment for a sprain knee, even they were shocked I hadn’t been given strong painkillers after seeing my knee. No one to one patient care anymore.. Receptionist are cold with the exception of one or two. Car park always full from the teaching staff at Sunnyhill School, seen disabled patients having to park further away and walk to ... read more

Carol Brunell 

on Google

3 months ago

GP Dr Dobson of Valley Road Surgery, five star service from you, especially when all Dr's are under immense pressure, much appreciated. Carol 

Abigail Collins 

on Google

4 months ago

I am SO sorry to have to edit my review and knock off stars. Valley Rd is a GREAT practice, but getting an appointment has become impossible. You're still a 5 stars for care given - but not being able to access a GP for more than 2 weeks means that I have no choice but to look elsewhere :'( I'm really sorry to leave and I know the issue is because of the state of the NHS. But even with the process of registration I will have an appointment with the new practice sooner than if I stayed at Valley Rd.