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Vaillant Group UK LTD
- Contractors
- Belper, Belper
About this business
Location details
Nottingham Rd, Belper, Belper, DE56 1JT, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 3:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Having spent a fortune on a HYBRID heating system with 2 12KW ARO THERM PLUS heat pumps & a 48 KW boiler to supply heating and hot water to our bed and breakfast business in East Yorkshire we were told we’d get and extended 10 years warranty on the VAILLANT heat pumps, boiler, plate heat exchanger, and cylinders. To date this has not yet been confirmed ??? We have had 2 services since installation had to wait over 2 months for the engineer both times due to incompetence as they sent out the wrong engineer twice… the plate he... read more
Phil the boiler repair man arrived on time. Overcome several obstacles and repaired the boiler. Called me to update me and was very polite courteous and overall a great bloke. Can someone please make him a cup of tea at the next team meeting (details below) Well done Valiant for next day booking and wonderful Phil. Nothing could be better. Confirmation: Thank you for booking an appointment on 28/8/2025 with Vaillant. Your order reference is ORD-0031156439
Absolutely zero urgency surrounding an in-warranty boiler fault leaving me without hot water for my family of four for four days, and charging me £40 for a new ‘certificate’(?) that wasn’t my fault I didn’t receive. Very flimsy warranty and attitude toward repairing their faulty appliances when it’s needed most. Use someone else.
Following my initial complaint and negative review, I’m pleased to update that Vaillant did eventually respond constructively. After escalating the matter and insisting that my boiler installation was accessible and safe, the company arranged for a lead engineer to attend. The engineer assessed the site, agreed that the setup was workable, and successfully completed the repair under warranty. While I remain disappointed that it took multiple emails, a complaint, and a public review to get to this point, I do appreciate that ... read more
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How is Vaillant Group UK LTD rated?
Vaillant Group UK LTD has a 3.4 star rating with 268 reviews.
When is Vaillant Group UK LTD open?
Vaillant Group UK LTD is closed now. It will open tomorrow at 8:30 a.m.
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