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Vacation Rental Authority
- Vacation Rentals
- Coeur d'Alene, ID
About this business
We offer Idaho’s largest selection of high quality vacation rental homes, with an extensive collection of waterfront, lake view and beach homes on 5 local lakes and rivers including Lake Coeur d'Alene.
Location details
1001 Sherman Ave, Coeur d'Alene, ID, 83814, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company is the worst. We walked into our rental which was advertised as a non smoking unit and were hit with this awful smell, yes the unit was overpowered with cigarette smoke from previous renters. We contacted VRA several times a day about the cigarette smoke, and other issues about this unit and we get an email response that the team is "working on it". Well it is day 4 of our 7 day rental and the "team" has not come up with a solution. Today I received an email from an Abby who told me to open the windows and ... read more
Vacation Rental Authority in Coeur d’Alene, Idaho. We stayed at the Lakeview Terrace in Rathdrum 8/5/2020 thru 8/11/2020. When we arrived there was no patio furniture on either the front deck or back deck. No propane tank for the BBQ. We had specifically inquired about these items when booking and were assured they would be there upon our arrival. We contacted the property management the next morning. They responded that the owner had the items locked up and their maintenance person had no keys. They stated, “Sorry for any i... read more
Vacation Rental Authority in Coeur d’Alene, Idaho. We stayed at the Lakeview Terrace in Rathdrum 8/5/2020 thru 8/11/2020. When we arrived there was no patio furniture on either the front deck or back deck. No propane tank for the BBQ. We had specifically inquired about these items when booking and were assured they would be there upon our arrival. We contacted the property management the next morning. They responded that the owner had the items locked up and their maintenance person had no keys. They stated, “Sorry for any ... read more
The last five positive ****** reviews for VRA are from employees and business associates. I was working with Breann directly to try to resolve several issues with my stay. Since my complaint about my rash, diagnosed by a dr. As consistent with bed bugs, more energy has been expended by them trying to offset my review than they spent trying to make things right. That says something. The latest positive review was a person who claimed to work with VRA on pest issues and they are ALWAYS attentive to concerns. I have provided do... read more
As of 2/15/2020. The last five positive google reviews for VRA are from employees and business associates. I was working with Breann directly to try to resolve several issues with my stay. Since my complaint about my rash, more energy has been expended by them trying to offset my review than they spent trying to make things right. That says something. In addition I have noted most of the owner responses to negative reviews are condecending and passive aggressive. Often reminding the unhappy consumer of the contract... read more
PROPERTY OWNERS AND RENTERS BEWARE!!! This company is a fraud! i do not care how many fake 5-star reviews they have. These people are FRAUDS. They are taking people's money...both property owners and renters and renting these properties without cleaning and who knows what else they are doing. If I could leave a negative 10 (-10) star review right now I would. I am sitting in a VRA property coined the Sunflower Terrace located at *** ** 18th St in Coeur D'Alene that we rented for 7 nights. We arrived after a LONG day of trave... read more
Business response:
When you first called the police to complain of dust, we knew we were in for it! Disconnecting the thermostat, removing batteries from the keyless entry, drunk dialing night after night, and teaching everyone on my team new cuss words...just par for the course for an experienced manager. Even so, we did everything we could until the abuse became too much. We answered nearly 100 phone calls and texts from you, responded in person to the property multiple times, and woke up at midnight each night to rants. So sorry you had suc... read more
Just rented my 3rd and last home with Vacation Rental Authority! Rented home called Rockford Bay Retreat this last week. Let me start with the FACT that the pictures were taken probably 10-12 years ago i.e. the house has not been maintained at all! The grounds are deplorable - the debris and over grown vegetation in the ack yard is unacceptable. My daughter in-law fell trying to walk down to the water with her 2-month old daughter. The dock s a MAJOR SAFETY HAZARD and I have the photos to prove it. All members of my fam... read more
Just rented my 3rd and last home with Vacation Rental Authority! Rented home called Rockford Bay Retreat this last week. Let me start with the FACT that the pictures were taken probably 10-12 years ago i.e. the house has not been maintained at all! The grounds are deplorable - the debris and over grown vegetation in the ack yard is unacceptable. My daughter in-law fell trying to walk down to the water with her 2-month old daughter. The dock s a MAJOR SAFETY HAZARD and I have the photos to prove it. All members of my family i... read more
DO NOT USE THIS COMPANY through Homeaway, VRBO or through any other methods. I have to give them a 1 star, but i would give them a 0 if i could, they dont even deserve the 1. They have a "Cancellations will not receive a refund" policy, which i understand, but they are blatantly refusing to cancel the reservation at all, stopped communicating with me completely - no word back from them in 4 days after multiple messages to them regarding why they haven't cancelled it and then I realized that they hadn't charged the 2nd pay... read more
Frequently asked questions about Vacation Rental Authority
How is Vacation Rental Authority rated?
Vacation Rental Authority has a 3.9 star rating with 285 reviews.
When is Vacation Rental Authority open?
Vacation Rental Authority is closed now. It will open on Monday at 9:00 a.m.
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