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Vacasa Sugar Mountain
- Real Estate
- Sugar Mountain, NC
About this business
Location details
106 Sugar Mountain Dr, Sugar Mountain, NC, 28604, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My property on Sugar Mountain was listed for sale, yet I kept renting it short-term to gain the income. Vacasa changed the lock on the door and did not tell me or my Realtor, much less give us the code to allow access for showings. We discovered this change when a broker had scheduled a showing with a potential buyer and called our Realtor to say they could not get into the property. To make it worse, the access code changed with each new short-term rental, making it difficult for my Realtor to show the property.
My husband thought he left his wallet in the room so I called asking if I could go back in the room after checking out and the worker who was rude said no that we would have to wait for the local workers to come and I’ll be updated , after 3 days I call them and they said I’ll be updated , luckily we found the wallet but this experience has mad it to where I’ll not use them again.
High fees hidden for pets (Booking listing). Of course our booking wasn’t refundable because it was a last minute. We felt trapped! Also the house wasn’t clean (and we were supposed to pay 200$ more to pay the cleaning because of our pet!!!), especially upstairs (hair on the shower and on the bed, bugs legs on the towels). Poor informations to find the right door. The fire place wasn’t working (and for a while due to texts written on the rental book). After sending few messages on Booking chat, nobody came…
The worst rental experience we’ve ever had. Booked a weekend for daughter’s bday at Sugartop. There were towels for 1 person despite the fact that we booked for 4 people. Not one of the 3 TVs worked at all! The beds had 1980 bedspreads on them, with one flat sheet and the one pillow per bed was about 1.5 inches in thickness. No extra blankets or pillows, the floors had crumbs and trash from previous guests, patio door didn’t open and there were several panes missing from the blinds. I asked for additional towels (basic neces... read more
VACASA left us in a condo with no running water, told us they would move us to a new condo and never called back. We checked in at 5 and It’s now midnight and no call from Vacasa on moving us to a new condo with running water. We cannot even go to the bathroom, wash our hands, cook dinner or shower after a long drive and a full day of skiing. TAKE YOUR MONEY ELSEWHERE. They don’t care about you!
Frequently asked questions about Vacasa Sugar Mountain
How is Vacasa Sugar Mountain rated?
Vacasa Sugar Mountain has a 2 star rating with 58 reviews.
When is Vacasa Sugar Mountain open?
Vacasa Sugar Mountain is open now. It will close at 6:00 p.m.
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