UTMB Health Emergency Room - Galveston

Jessica Ruiz 

on Google

3 weeks ago

Very poor experience at UTMB Trauma Emergency Department. My son was supposed to be admitted for kidney pain monitoring, but we sat in the ED for over 4 hours because the trauma team never even submitted a bed request. The lack of communication and organization caused unnecessary stress. Completely unacceptable for a trauma center. 

Clayton Dean 

on Google

a month ago

I'm not sure where to even start... HIPPA violations, patients are not treated with dignity or respect, and there is an overwhelming lack of empathy. You are an inconvenience to them. Patients are literally brought in via ambulance and dropped off in the lobby, which is used for admitting, discussing medical history, and treatments with random strangers seated all around you while you divulge sensitive information. If you have any issues with any of this be prepared to be labelled as the problem. 

Katie Kelley 

on Google

3 months ago

Wasted half a day of my life going here. Nobody that was working that day-night communicated with each other or had the same information as someone else who had come in. They didn’t act like they cared when I told them the conflicting information I was told by someone else. I was told I wanted to be admitted and then transferred to another hospital who accepted my insurance and I never said I wanted a transfer. They told me I would not be admitted until later if I decided to stay but someone did it anyway and 4-5 different p... read more

Piri Campo 

on Google

3 months ago

Excellent ER. We went this weekend to get medical care after my husband had an accident working in the yard. We found beautiful, clean facilities and knowledgable, friendly health professionals. They took great care of my husband, calling in a hand surgeon for him. We got lucky. There weren’t many other patients and we didn’t wait long. 

Ace Rosales 

on Google

4 months ago

They forced me into a spinal tap procedure and upon first try hit my bone and attempted 3 morw times before i called it and then told me after they hurt me they could do it under x ray without performing an mri provided me with no care plan no medication, left me with a hurt back and a non conclusive trip on why i have pain in my brain. These people are garbage and dont care about there patients. I left 5 voicemails and havent heard anything.