Utilita Energy Limited

Saffy Skye 

on Google

2 days ago

I recently switched from Utilita after many, many years, due to my horrendous experience with their customer services. My husband recently suffered another stroke and I had tried to contact Utilita in order to figure out why the autopay kept failing, even after we'd set it up again. We have multiple medical devices that need a steady access to power. I was told, extremely rudely, that they would only speak to my now non-verbal husband and after explaining clearly that he was unable to speak, I was cruelly asked to have him '... read more

K HJ 

on Google

a week ago

We regret ever dealing with Utilita Solar. Over a month after installation, our solar panels are still not connected or producing any electricity because they fitted the wrong inverter. We are paying for a system that does nothing, and despite chasing them repeatedly, there has been no resolution. On top of this, the scaffold company Utilita hired caused serious damage to our garden. They destroyed a lot of hard work that was literally back-breaking for me to achieve, as I am disabled and live with a benign tumour in my spin... read more

Molly Drinkald 

on Google

a week ago

Horrific company. I was with utilita when I first bought my flat, when I moved to a cheaper company they absorbed the £50 credit that was on the meter and after many attempts of getting it back, hours on the phone just to be hung up on I eventually gave up. Had someone come round the flat 3 years later and spout on about how it’s the cheapest way and guaranteed it would be cheaper than my current provider. I mentioned the customer service and he promised it was better and they had won awards. I switched with the promise I co... read more

Molly Holian 

on Google

2 weeks ago

Honestly the worst company. I phoned up explaining we couldn't put money in the electric but the gas worked for the same payment, I explained we hadnt had any issues the past year and they kept blaming the bank, while we used different banks to try and pay. Even though I explained this they wouldn't look into why we couldn't put money into the electric meter just kept telling us to try payments which of course didn't work. I spoke to multiple people and none helped us at all. I never received a phone call they said I should ... read more

Amy Hendry 

on Google

2 weeks ago

After an hour phone call I’ve experienced 2 of the rudest people I have ever had the displeasure of speaking to. They were rude, aggressive, unhelpful, and not only did they not listen to me they actually hung up on me. I’ve never once experienced such poor customer service, I am appalled. I dread having to call them back as unfortunately my issue was still not dealt with. Horrendous.