U.S. Cellular Authorized Agent - JSM Communications

kristin 

on Google

2 months ago

I only used US Cellular for home Internet. The service was average. It began to slow down, we could no longer stream or turn in files over email. Basic games on our phones wouldn't load. This went on for 2 months before I decided to cancel. 3 staff were working, no other customers in the place but they were reluctant to help because it should be done over the phone. Interesting because when I signed up they had no problem doing that in the office. I then called the number and was charged 215 to cancel (for the cheap router I... read more

Mary Ellis 

on Google

2 months ago

I had an issue with my voice mail, they fixed a mess on my phone caused by an app I installed long ago that took over my voice mail. 10 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️! Thank you! 

Terry Alby 

on Google

4 months ago

Terrible service ie getting help to replace phone by using insurance 

Leslie Verhelst 

on Google

5 months ago

Had trouble connecting to my Hotspot, they figured out the problem quickly and resolved the issue. Great customer service 👏 

K M 

on Google

5 months ago

The franchise owner should work on her customer service and not over talk her staff. I was already frustrated after dealing with customer service on the phone and was working with a staff member when she interrupted. Instead of listening she “explained” everything to me and tried to argue so I told her she had bad customer service and left as she made snarky comments while I was leaving. Her behavior explains why her store is empty on a Saturday when none of the other authorized agent stores are.