U.s. Cellular Authorized Agent - Cellular Express

Carra L.Barnes Universal Savage's 

on Google

a month ago

Very kind and useful, listens well, very energetic, eager to help, no problem too big or small, always finding solutions, always a pleasant environment..... 

tuneek 

on Google

3 months ago

Sad is the time that customer service has come to a new place today. Recently came to the VV store only to wait for 30 minutes without a knowledgement because on two workers .Then only to get no help because the worker and manager couldnt fix the problem and more importantly gave more directions how to get issue resolved. Thanks you for no help cause you didnt go extra step to help. BY THE WAY I did your job and fixed it myself with corporate help. OH and finally you have lost a business customer..!!!!! 

C D 

on Google

5 months ago

So we upgraded 2 phones with US Cellular. We have been a customer for over 20 years. As part of the upgrade you were to receive a packet to send your old phone back for credit. Was told the process was so easy until we actually done it. Many calls to US Cellular and horrible experience there dealing with rude people who didn’t care. Went to local Store at Valley View. Staff was willing to help however the manage would have no part in it so back to calling the 800 number again. 2 more calls and we finally got a bag with addre... read more

chris dean 

on Google

5 months ago

So we upgraded 2 phones with US Cellular. We have been a customer for over 20 years. As part of the upgrade you were to receive a packet to send your old phone back for credit. Was told the process was so easy until we actually done it. Many calls to US Cellular and horrible experience there dealing with rude people who didn’t care. Went to local Store at Valley View. Staff was willing to help however the manage would have no part in it so back to calling the 800 number again. 2 more calls and we finally got a bag with addre... read more

Brenda Bray 

on Google

7 months ago

Worst customer service ever! Often, he tells you to just call 611. We can't help you. Why not? What's a store for?!?? I wanted to get rid of my sorry home internet service. I brought the box back. The employee told me that he couldn't take the box and he would just throw it away. He told me that I..... I had to call 611 to cancel. I'm busy. I called 611 a week later, and the 611 guy told me that I owe $900+ for the box. I told him that I had already thrown it away because that's what the Roanoke Va store guy said he was goin... read more