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U.S. Bank Branch
- Banks
- Crystal City, MO
About this business
Location details
550 Bailey Rd, Crystal City, MO, 63019, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Hours are 9:30-4. Lobby is not open. Can’t go before work, can’t go after work, can’t go on lunch unless I have 45 minutes to sit in the drive through. There is one woman working at this branch who is GREAT. All others can’t follow a simple request to cash and deposit my check so it doesn’t take several days to deposit (which is also ridiculous). This often leaves me depositing on a Thursday and not having funds until Monday when my request is not honored. Still being charged unauthorized maintenance fees in accounts we don’... read more
Business response:
Hello Brandon. We are sorry to see that you are having troubles with us. In regards to your funds availability situation, you may find that using our mobile deposit feature helps with this. For more information on mobile deposit please visit exploreusbank.com. In regards to the request to close the accounts, you should be able to do this by calling us at 800.872.2657. We hope this information is helpful to you. If you would like to speak with us regarding the experience, we would love to talk further. Please send us an email... read more
RecommendedAlways go above and beyond to help..
Shame on you. Not helping those who is stressing out over home and car loans. I hope each and every person remembers who was there and who was NOT. SAY NO TO US BANK.
So I visit this US bank to take money off my card. The ATM machine takes my card literally for no reason at all so I have to wait until Monday to talk to someone to get it back. I call Monday and whoever I spoke with, told me I could come in Sat to pick up my card with my ID since my work hours are the same as their open business hours. I get a call Tuesday while I'm at work saying that they Cut up my card because it was NOT "A US BANK CARD" -\-\-\-\-\-\although i HAD SPOKEN WITH SOMEONE AND THEY TOLD ME TO COME IN SATURDAY ... read more
As a 20+ year long customer, I've always been happy with the service I've received from US Bank. Always very friendly bank tellers, and I'm impressed that they often remeber me, making it feel more personal. Zero complaints, and the rare times I had an overdraft fee, they've been kind enough to waive it.
This branch has terrible customer service. I had a pretty large amount of cash get stuck in their atm while trying to make a deposit. I was given a receipt with an 800 number to call. I called the number explaining that this cash was for my taxes and needed it into my account ASAP. After patiently waiting for them to verify the amount, I called back 2 days later. She explained it would take 10 business days and they could not give it back sooner. When I asked to speak to a manager she informed me that they did not have phone... read more
Business response:
I am so sorry to hear this has been your experience Kelly. I know the importance of having access to your funds. We’d like to review the situation in more detail. Please visit our page and send us a private message detailing the experience you had, including your phone number and reference number 5023. We look forward to hearing from you. ^Heather
Frequently asked questions about U.S. Bank Branch
How is U.S. Bank Branch rated?
U.S. Bank Branch has a 2.9 star rating with 49 reviews.
When is U.S. Bank Branch open?
U.S. Bank Branch is closed now. It will open on Tuesday at 9:00 a.m.
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