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U.S. Bank Branch
- Banks
- Crystal City, MO
About this business
Location details
550 Bailey Rd, Crystal City, MO, 63019, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Absolutely not! They completely messed up my home loan. Escrow was under estimated. This year I reached out to Tom De Maria. This guy could care less about my problems. In fact he actually told me to call the 1-800 number and hung up. I couldn't believe it. I just wanted to know why I was short. Paid our shortage and then got another bill for more shortage. The bank took out the wrong amounts. Took out February after I already paid it. PS: btw. didn't do a survey until the house was already built.... Stay clear of this bank.
Business response:
Hello Ken, Thank you for reaching out and for sharing your experience. What you've described is very concerning and we'd really like to speak with you about what's happened. Please send us an email at askusbank@usbank.com with your phone number and reference number 10434. Once we receive your number, we'll give you a call within 1-2 business days. Thanks in advance. ^Caitlin
RUDEST PEOPLE I HAVE EVER DEALT WITH !!
Business response:
Hello Dave, Thanks for reaching out with your review. What you've stated regarding the behavior you've encountered is very concerning and we'd really like to speak with you about what happened. Please send us an email at askusbank@usbank.com with your phone number and reference number 9697. Once we receive your number, we'll be in touch within 2 business days. We hope to hear from you soon. ^Caitlin
I don’t recommend because the staff doesn’t give correct information
Business response:
Hello Maureen, Thank you for leaving us a review. What you've stated is very concerning to us. You should always receive correct information at our locations. We'd really like to speak with you about your experience. Please send us an email at askusbank@usbank.com with your phone number and reference number 7612. Once we receive your number, we'll give you a call within 2 business days. We hope to hear from you soon. ^Caitlin
THIS LINE DOESN'T MOVE!!! I have kids screaming in the back seat because we've been sitting in line for half an hour and we AREN'T MOVING. This is absolutely ridiculous.
Business response:
Thanks for taking the time to share your experience. We are trying to help customers as quickly as possible. If you’d like to discuss your interaction in more detail, please send us an email to askusbank@usbank.com detailing the experience, including your phone number and reference number 7555. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather
RecommendedI left my cashiers check, they contacted my employer so I could retrieve it. I lost my wallet 2 days before Christmas and they let me obtain cash. The employees in the drive through always ask about my family, remembering our names. They have some wonderful employees at the branch on 119th. It has been my bank for 15 years; I’ll always be loyal.
You're drive through in Arvada is so slow!! and why is the ATM in a drive up lane? STUPID!!
Business response:
Thank you for taking the time to share your feedback, Deanna. Our goal is to help our customers as efficiently as we can, so we hate hearing we haven fallen short. If you would like to discuss your concerns further, please email your phone number and reference #7158 to us at askusbank@usbank.com and we'll call you within 24-48 business hours. Thank you. ^Kim
Worst branch ever! I’ve been in line over 20 minutes and am not even close
I am extremely dissatisfied with this location. I drove half an hour to pick up money that I ordered only to be told that it was no longer available. They told me the branch closed at 5 PM and I arrived at 4:40 PM to be told that they had put my order in the vault and would no longer be available for the day. When someone asks you what time you close it is important to mention to them that while you may be open until 5 PM you will not be able to access the money that you’ve ordered up until that point. Now I will be going on... read more
I had to wait in the drive through for over 20 minutes to make my house payment. Bad service.
Business response:
Hello Nancy, Thanks for reaching out. I know how frustrating long waits are, and I'm sorry for any inconvenience this caused you. If you'd like to discuss your experience, we'd be happy to speak with you. Please send us an email at askusbank@usbank.com with your phone number and reference number 6565. Once we receive your number, we'll give you a call within 2 business days. In the meantime, we also have options available to make payments online or by mail, if that would be more convenient. Your monthly statement will have i... read more
Frequently asked questions about U.S. Bank Branch
How is U.S. Bank Branch rated?
U.S. Bank Branch has a 2.9 star rating with 49 reviews.
When is U.S. Bank Branch open?
U.S. Bank Branch is closed now. It will open on Tuesday at 9:00 a.m.
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