U.S. Bank Branch

val sham 

on Google

2 weeks ago

Customer service was pathetic. I waited 30 mins in line with just another customer. The 2 tellers were taking their time yapping with their clients with complete disregard for people waiting. I do not completely blame the tellers but the manager and her assistants who were sitting at their tables checking their emails. In any other reputable businesses , the managers come to the rescue to help out (e.g.. open another booth or another check-out line etc.). The Richland branch should learn from their colleagues at Columbia Cen... read more

Cat 

on Google

2 months ago

Don’t do currency changes here. First, the exchange rate was inaccurate. Euro are not 1.04 to the dollar as of May 21, 2025 but that’s the rate according to them. It’s 1.14 so they ripped me off there. Second, they charged me twice an exchange fee of 10 dollars each. Called for them to fix it and they made it look like they did but didn’t. So basically stole money from me twice. Called Customer service and nothing can be done on their side. I would have to call in the branch again or go inside to fix the mistake. Don’t have ... read more

gka wns 

on Google

3 months ago

Asian woman who works here horrible customer service 

Kristy Caywood 

on Google

a year ago

I use drive thur and ATM. They r very fast at the drive thur... but ppl using the ATM boy they r so slow, or they have 3 or 4 deposits to do and when it's 90 or 100 degrees and u sit there for 30 or 1 hr for them to finish. Wondering why they don't go inside and handle there business there so much faster.