U.S. Bank Branch

Ryan Vorell 

on Google

4 months ago

Wow, ATM was broken so wanted to make a window withdrawal. 2 ladies standing around, 1 on the phone and not a single glance or be right with you in 5 minutes of standing at the window. It wasn’t bad customer services, it was no customer service. 

Lyssa E. 

on Google

11 months ago

I went to this place because it was open till 6 on a Friday. All I wanted to do was cash a check of less than $40 that was made out to my son. I have a acct there but was placed closed and on hold due to Identity theft. I was going to get a new card once it was all sorted out . We went to a banker and she asked the Mgr and she even said yes we will take it with your ID since it's a low amount. I left it in the car so went to get it. Came back the original teller we had was with someone. So the Mgr called us over. All of a su... read more

S Garrett 

on Google

a year ago

Date of Visit: Saturday, March 23rd, 12:00 PM My recent visit to US Bank at El Toro And Ralph's Shopping Center was nothing short of disappointing. Upon entering the bank, I noticed two tellers, one of whom was seated and seemingly engrossed in her phone. Despite waiting patiently for several minutes, I received no acknowledgment or assistance. The lack of professionalism displayed by the teller, who appeared more interested in her phone than attending to customers, was appalling. It's unacceptable for employees to be distra... read more

Matt Moradi 

on Google

a year ago

4 weeks ago I had a phone call with this branch regarding a promotion on new bank account and missing credit that I was supposed to receive and never happened. The lady on the phone, tried to help with my question and told me she will call me in the next 48 hours with a response from her team. at this point I was like "Ok, she will never call me and I have to call them again and again and again to solve my problem." She call me two days later and told me she doesn't have an answer yet and still working on it. she called me n... read more

Eugenie Dean 

on Google

a year ago

My recent transaction with Ms Knight at U.S. Bank in Ralph's was extremely helpful. She went beyond my initial request and offered a second service to help avoid the need for the first! That was pretty important to me. It will probably save me time and stress in the future when I access the additional service. That isn't what I expected but am grateful that she is working there!