Urgent.Ly Roadside Assistance

Jessica D. 

on Birdeye

a year ago

My business used to tow for Urgent.ly Unfortunately they still owe us $6,700 for tows that we've billed and they have not paid on. We will no longer do towing business with them because of this reason.  

Eric V. 

on Birdeye

2 years ago

I called (and paid) urgently at 11:00 PM. It’s now 1:30 and no one has shown up yet..I didn’t receive a single update until finally a tow truck was assigned..the update said 60 minutes.. that was 30 minutes ago..I just received a call from tow, and they’re waiting to be paid first..I’ve been on hold over 20 minutes with urgently..avoid at ALL costs.. 

bhumphrey@humphrey-products.com 

on Birdeye

3 years ago

My wife's flat tire was just fixed by Gary Allen, who not only provided her with professional and expeditious service, he went above and beyond and completed a job that most service men would have given up on. You don't run into individuals who are both talented at what they do and have a great attitude to go with it. No matter how difficult the job got, he stayed with it and didn't cut corners to finish it up! You've got a gem with Mr. Allen! Bob Humphrey 

The D. 

on Birdeye

3 years ago

Worst thing out there. Called in to be towed to the dealership with an original ETA of 3 hours. Waited patiently in my car for the time given. After waiting, I called to check because my ETA has passed. Was told Ill have to wait an additional hour. After calling once again to find a better tow they changed to another company with the wait time of an additional 120 min. Called once again, another company with a wait of 120 once again. Response and hold times are so long that It was an additional hour after my initial call to ... read more

Hector M. 

on Birdeye

3 years ago

received a charge on my CC from this company, never having used their services, never even knowing the company existed before today. I would say stay well clear 

Igor B. 

on Birdeye

3 years ago

Worst road side assistance - no assistance.  

Gregory W. 

on Birdeye

4 years ago

By far the worst company to do business with  

Greg K. 

on Birdeye

4 years ago

I recently used Urgent.ly for the second time. Thankfully, the first time was 3 years ago, and was a great experience. However, this time, the service features, the tow provider, and subsequently Urgent.ly's customer service failed miserably. The site did not track the operator, communication with the operator could only be handled through the app (so I had no record of calls to and from the operator held on my iPhone, and the operator's listed phone number was not in service). The operator's dispatcher reassessed arrival ti... read more