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Urban Plumbing & Heating Ltd.

4.6

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Location details

108-3191 Thunderbird Crescent, Burnaby, BC, V5A 3G1, Canada

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4.640 reviews
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Eric Johnson 
3 weeks ago

If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay.. 

Donna Fathi's profile image
Donna Fathi 
a month ago

Unfortunately, our Strata managers, Tribe Management, hired this plumbing company. The plumber attended twice for a major leak in the garage below my commercial unit and found no leaks, water damage, or moisture in my space. Despite this, they provided no proof that the leak originated from my unit, did not inspect or follow up with any residential units above, and still blamed me. I was billed for “tightening” an already closed shut-off valve and held responsible for a large volume of water, which is not logical and was nev... read more

Donna Fathi's profile image
Donna Fathi 
a month ago
Paula Marshall's profile image
Paula Marshall 
2 months ago

Urban Plumbing and Heating came highlyrecommended, and they absolutelylived up to it. Marco replied to me first thing in the morning, and because of the urgency had a technician at my home that same morning. The technician worked directly withthe manufacturer, Rinnai, to order the necessary parts and clearly explained the plan moving forward. My Rinnai Combi-Boiler is now repaired and running perfectly. Everyone I spoke with at Urban was professional, knowledgeableand polite. I will definitelyuse them again. 

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Leo Wang 
2 months ago

Not telling me about the 1.5 hrs minimum charge policy during the first booking communication, though their plumbers do decent jobs. Your industry standard of 25 years does not mean you are not obliged to communicate this to your new clients. I receives none such info in my Nov 2025 and Jan 23, 2026 bookings. Just because I processed A/P on the job for your bills, doesn't mean I know your billing policy because the bills are approved by managers before passing to accounting for cheque run. 

Frequently asked questions about Urban Plumbing & Heating Ltd.

How is Urban Plumbing & Heating Ltd. rated?

Urban Plumbing & Heating Ltd. has a 4.6 star rating with 40 reviews. 

When is Urban Plumbing & Heating Ltd. open?

Urban Plumbing & Heating Ltd. is open now. It is open 24/7. 

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