UR Medicine Urology – Canandaigua

Jim Beerse 

on Google

2 months ago

Following a recent surgery, I experienced an urgent, high-pain complication involving a Foley catheter. I reached out to them multiple times through phone calls and portal messages explicitly detailing my severe pain and situation. They failed to respond entirely before closing for the weekend, leaving me stranded with no follow-up, no guidance, and no relief. The complete lack of communication and basic follow-up care is unacceptable. Patients dealing with acute post-surgical complications should not have to resort to going... read more

bassman 

on Google

5 months ago

The phone number online went to UR, the man there said I would get call back and it would be high priority. Days later nothing. I went in to the office to schedule a. Appointment in person.The receptionist spoke with someone, and 30 minutes later I was being seen by a doctor. I had to be referred to another doctor and literally 5 minutes after leaving the office received a call scheduling my next appointment for two days later. Both receptionists, the nurse, and both doctors I spoke with were 5 star. 

Jessica Dmc 

on Google

7 months ago

I cannot rave enough about this office. My dad has been having some issues, and was referred here by his primary doctor. Everyone we encountered was incredibly nice and kind. When I called to schedule, the secretary was so nice, easy to talk to and we were even making some jokes by the end of our call. Scheduling was really quick, as well. The day of his appointment we were met with the same kindness from everyone. I didn’t catch the name of the woman who checked him in (long dark hair, glasses) but she was a wonderful first... read more

Christina Pickett 

on Google

7 months ago

Dr Warren did a procedure for me and changed my life for the good he’s such a wonderful Dr Thank you 

Tammy Bidell 

on Google

7 months ago

So far they have been okay by me