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UPS Mail Innovations

1.8

About this business

Location details

100 Business Park Dr, Butner, NC, 27509, United States

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WeekdayScheduleStatus
Mon9:15 a.m. to 5:00 p.m.
TueClosed
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
Sat9:00 a.m. to 5:00 p.m.
SunClosed
1.8226 reviews
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Michael Le's profile image
Michael Le 
on Google
3 weeks ago

UPS Mail Innovations is the only shipping company where a package with tracking actually was lost by them. Last tracking update from this facility was a month ago. Packages for this service are uninsured and handled by contractors. There is also no support on initiating a search request or contacting customer service. Update: 11/20/2024. Officially two months after the package " departed this facility and it’s nowhere to be found. Update: 1/2/2024. Package from September never arrived. I suspecting the package from Sep was s... read more

Juliet Sage's profile image
Juliet Sage 
on Google
2 months ago

I had a package go through here and "depart" to the USPS and never make any progress after that. It's been nearly a month now, and after reading reviews, contacting the USPS (who never did actually receive the item), and talking to UPS customer service, I think this package is completely lost. Unfortunately, based on the reviews, it seems like if a package gets lost through this place and is delayed more than a week then it's gone forever. Really sad about this and disappointed that this is a repeated and unaddressed issue. 

joscelynn wallace's profile image
joscelynn wallace 
on Google
2 months ago

My books have been sitting here for a week. Couldn’t imagine it would be that hard to process one small package 

Michael Le's profile image
Michael Le 
on Google
2 months ago

UPS Mail Innovations is the only shipping company where a package with tracking actually was lost by them. Last tracking update from this facility was a month ago. Packages for this service are uninsured and handled by contractors. There is also no support on initiating a search request or contacting customer service. Update: 11/20/2024. Officially two months after the package " daparted this facility and its nowhere to be found. Update: 1/2/2024. Package was September never arrived. I suspecting the package from Sep was sto... read more

I eat piranhas's profile image
I eat piranhas 
on Google
3 months ago

My wife's Xmas gift has been in the Butner (NC) facility for eight (8) days and counting. There's a snowballs chance in hell it'll be delivered tomorrow especially since its Xmas day. This is not the first time this dumpster fire of a joint lost packages. Pathetic. 

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Frequently asked questions about UPS Mail Innovations

How is UPS Mail Innovations rated?

UPS Mail Innovations has a 1.8 star rating with 226 reviews. 

When is UPS Mail Innovations open?

UPS Mail Innovations is closed now. It will open at 9:00 a.m. 

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