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Unum
- Other
- Chicago, IL
About this business
Location details
500 W Monroe St UNIT 2710, 500 W Monroe St UNIT 2710, Chicago, IL, 60661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Would choose to give ZERO stars if possible. UNUM has the worst customer service I have ever experienced, bar none. The website is positively useless -- it has nothing that you need. For example, I needed to update my address due to a move. Logged in on the website to do that -- CAN'T DO THAT. Had to call, and sit on the phone for a half hour after going through AI voice hell. I asked the person why am I not able to update my address on the website? Answer: "Because we don't offer that service on your account on the website.... read more
This company is so unprofessional. I pay every two into this company to be off of work due to surgery on Dec 11,2025. Only got paid 1 time then they cut it off on Jan 2. Im still off of work. Had to send more papers in now I have to wait 8 days to get a response. I have bills. When open enrollment comes back around im cutting them off..
I hade a craniotomy for brain aneurysm, its take for ever to someone take the phone, between doctor, teraphy and this company that drive me crazy they change personal and the new person no aprobe my payment even when my company did, I forget things I speak bad brain surgery is not a game but here none understand my situation
Save your money and DO NOT get this insurance!!! The worse company ever. The case managers do not have any kind of empathy at all and they really can care less. I have a spinal issue which is requiring surgery and the case manager after two months of sending in documentation is stating “they still don’t have enough information.” This company and their case managers are a JOKE!
My wife gave birth to twins. I filed my claim the day of the birth. It’s been exactly 4 weeks since I’ve filed and I still haven’t received any compensation. And it’s always a whole back and forth with them, the company you work for and you. 0 stars
Frequently asked questions about Unum
How is Unum rated?
Unum has a 1.3 star rating with 22 reviews.
When is Unum open?
Unum is closed now. It will open tomorrow at 8:00 a.m.
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