UNM Medical Group

sergio rinella 

on Google

2 weeks ago

My experience is that they do listen and they do care. And they'll do their best to take care of you. But it does take patience. God only knows how many accounts they have. Personally, I think It's best to do so in person. Bring all pertinent documentation and above all be honest. It's a non profit institution and they're not out to bankrupt you. They're good people. 

Rick 

on Google

6 months ago

The healthcare system in the US is absolutely terrible, and we are lucky enough to live in one of the states in which it is even worse! 

Sean Smith-Price 

on Google

9 months ago

So disorganized. Their billing department is a nightmare- no history of payments, slow computers, bad customer service reps with no clue how to find information. I end up having to do their jobs, bring receipts and get them organized whenever I call. Save all your forms, documents, mail, etc because you are going to need it again when they send out mistaken bills your way. Our medical system is in dire straights, and it has everything to do with the admin and billing, not with the physicians themselves. 

Ryan Schindler 

on Google

a year ago

can't even schedule an appointment 

Michal Charles 

on Google

a year ago

I have been fighting a bill with UNM Medical Group for almost a year and a half now. January 2023 I called and updated my new insurance on file. I had an appointment with my primary in February 2023. I verified at the time of the appointment they had my new insurance on file, and they did. A few months later I received a bill for $242 stating that my previous insurance, the one prior to what I had updated in January, was what was on file and it was no longer active (obviously). Thus began the cycle of me calling in, providin... read more