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UNM Medical Group
- Health & Medical
- Albuquerque, NM
About this business
Location details
933 Bradbury Dr SE #2222, #2222, Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If you're up to date with your payments at UNM Hospital, the UNM Medical Group doesn't care. They'll still send you to a collection agency just to ruin your day/year/decade, etc. The most phenomenal part is that, if you call to straighten out any misunderstandings, you get a very friendly answering machine to leave a message with, and if you manage to get a hold of a person by pressing every conceivable number-pad option, the best they'll be able to do is tell you that there's nothing they can do to access your account and t... read more
Ongoing billing issues as well. Our daughter h a disability and has secondary insurance. They have been unable to properly bill secondary insurance, so we have made the decision to just pay bills for $40 or less to value our own time and not be sent to collections, despite the fact that the Medical Group should be billing our secondary insurance and we should not be paying these. UNM has been the only institution unable to bill secondary insurance correctly and we have provided all the information multiple times.
See below. Very good summaries of my experiences as well. I can't understand how I can pay a co-pay and a coinsurance then still get multiple bills for months nickel and dimeing me even more costs. I can never get a hold of anyone for answers.
If I could give this place 0 stars I would. Just terrible system all around. Difficult to locate bills, nowhere to check what has and hasn't been paid, multiple bills come in at once - so it is confusing to know which is which and what needs to be paid, if you have questions regarding bills you will NEVER get answers. I have insurance and somehow simple 10-minute doctors' visits, after paying co-pays are between $100-300, not sure why. I have been leaving messages and calling in NUMEROUS times over the last couple months, go... read more
I have had ongoing billing issues since 2022. I ended up getting the New Mexico Attorney General's office involved last year and thought we had this resolved. I have received another bill this month for the same service dates that we had previously resolved. This is the worst billing department I have ever dealt with. Completely unacceptable. I have reached out to the New Mexico Attorney General's office yet again and I have filed a complaint with the BBB.
Frequently asked questions about UNM Medical Group
How is UNM Medical Group rated?
UNM Medical Group has a 1.7 star rating with 36 reviews.
When is UNM Medical Group open?
UNM Medical Group is open now. It will close at 5:00 p.m.
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