University Pediatric Group

Anne Cenat 

on Google

a year ago

I've been coming here for years, and while my doctor is great, the customer service at the front desk has gone downhill. The receptionists used to be empathetic, but now they’re short with patients and even roll their eyes. I understand there may be a wait, but a little kindness goes a long way. If you're a walk-in, you'd be better off going to Urgent Care—I recommend the one in East Orange. You're in and out much faster, and the staff has a much better attitude. Unfortunately, I’m now searching for a new pediatrician. 

noelia pujols 

on Google

a year ago

horrible and rude receptionist. I was waiting for hours even though they made the appointment for me without telling me and then lied about a reschedule date 4 months later. When they had availability the same week. The doctor is good but staff and customer service suck! Do not go. 

Leonnah 

on Google

a year ago

Staff and lady at front desk needs a training on how to talk to customers. Shes rude and needs to work for a jail not a place where kids are seen. 

Karla Gonzalez 

on Google

2 years ago

Honestly Dr Thompson deserves at 5 start review but SHANDA the front desk lady is EXTREMELY rude and has no costumer service manners ! , you can be standing in front of her for like 20 min and she won’t acknowledge you until you speak and even if you speak “saying hi” she won’t answer! But would answer her coworkers while they talk about lunch and other non work related things, How is this possible that such disrespectful person can work at a CHILDS office!!? DO BETTER !!! If you don’t want to work in costumer service , DONT... read more