University of Waterloo Health Services

Maryam Yekeh 

on Google

4 days ago

This was the worst healthcare experience I’ve ever had. I arrived early for my appointment with Dr. Genevieve Crush out of respect for her time. But she didn’t show up, even after I waited for over an hour. No one at the clinic gave me an explanation or offered an apology. I was left sitting while staff ignored my presence completely. I was unwell, anxious, and vulnerable. And instead of receiving care, I was treated with total indifference. When I asked about rescheduling, I was coldly told that maybe I could get another ap... read more

Eris Giang 

on Google

a month ago

I would give a zero star review if I could. I called Monday asking to get a prescription renewed and explicitly stated that I could not come in for an in-person appointment as I am off for the summer and am at home. The receptionist told me that it was no problem and set me up for a phone call appointment with the doctor. The day of the phone call appointment, I waited 30 mins after the decided time but still no call. I called health services again to see what the delay was. This receptionist sounded the same as the initial ... read more

josh 

on Google

2 months ago

UW Health services is honestly really good, i dont think its as bad as what everyone says it claims to be, all the staff are so kind and helpful, sure it gets busy but you always get seen and physicians are always accommodating!