University of Rochester Medical Center

sahadia rivera 

on Google

2 weeks ago

I did a review on the area of Orthopedic Center, because the very disappointed experience I had at the 10 Miracle Mile dr. The Orthopedic Center. I received a call from the office of Patient Relations, and when I called back the person in charge, told me he was no going to listen to me or my concerns. He keep saying that he was not going to listen anymore, it was like 15 seconds and he hang up on me. He did not listen to anything I was just trying to explain.. First I never called his office, they called me. Second if I have... read more

TML 

on Google

2 months ago

I live hundreds of miles away from this facility. Someone is fraudulently using my name, date of birth and health insurance to obtain treatment from several physicians billing from this instituon. All attempts to resolve this major issue have been unsuccessful. I am working with my insurance and law enforcement to bring this to a close. Please monitor your health insurance and statement of claims very carefully. 

Nisa Henderson 

on Google

5 months ago

I went to the ER in June of 2024. I have been fighting with the billing department on how to get them paid by insurance for going on 2 years. This hospital sucks as far as the billing department goes. I’ve called and spent hours explaining exactly what they need to do. My insurance says they can’t pay them unless they call. This is getting ridiculous that it’s taken this long. The representative I spoke to this morning was completely rude and dismissive. I’ve been treated so unkindly when I’ve asked to escalate this issue to... read more