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University of Rochester Medical Center
- Family Practice
- Rochester, NY
About this business
Location details
575 Elmwood Ave, Rochester, NY, 14642, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to 11:59 p.m. | |
| Tue | 12:00 a.m. to 11:59 p.m. | |
| Wed | 12:00 a.m. to 11:59 p.m. | |
| Thu | 12:00 a.m. to 11:59 p.m. | |
| Fri | 12:00 a.m. to 11:59 p.m. | |
| Sat | 12:00 a.m. to 11:59 p.m. | |
| Sun | 12:00 a.m. to 11:59 p.m. |
Their doctors and medical care are fantastic. Their billing department is horrible. I have never had such a difficult time in my life with a person who is seemingly deliberately trying to make things go wrong. This is new. This person is using whatever influence she can to make it impossible for me to fix the problem.
This is regarding URMC Billing Dept. only--NOT the medical care. After filing a billing harassment complaint with the Integrity/Compliance Office, the matter was taken care of very quickly. As instructed, I will NOW forward all future bills to--Patient Relations rather than the Billing Dept. It amazes me that one has to file a formal complaint to get URMC Billers to do their job. After filing the complaint, the very next day URMC billers submitted my bill to the CORRECT insurance address that I and BCBS had given them (MANY ... read more
Racism
My husband was transferred here. Everyone was very kind. We got here, after driving 3.5 hours for specialty care, he was seen, prepped for surgery and in the OR within 2 hours. I'll admit being in an ER with all the beds in the hall was a little uncomfortable and I can see how, if its super busy, things can get bad for people waiting but our experience was positive. We'll see how it goes since he is going to be here at least 3-5 days (maybe longer) but so far I'm pleasantly surprised.
Frequently asked questions about University of Rochester Medical Center
How is University of Rochester Medical Center rated?
University of Rochester Medical Center has a 3.1 star rating with 19 reviews.
When is University of Rochester Medical Center open?
University of Rochester Medical Center is open now. It will close at 11:59 p.m.
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