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University Mazda Service
- Automotive
- Albuquerque, NM
About this business
Location details
5150 Ellison St NE, Albuquerque, NM, 87109, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Quick, efficient and friendly.
Went in for maintenance and our service advisor John said that we had some open recall updates that hadn't been done yet and asked if we wanted to get them knocked out. We appreciate John for looking into it for us and great customer service. If you need need to schedule a appointment call and ask for John or if you set your appointment online look for his name we will definitely be back for our next service.
Unfortunately got a mail stuck in my tire, the car was only a week old, tire was not repairable. Service advisor, Chris Wellner, first made sure I didn’t have any warranties, then he told me they could replace it including cost and wait time. Additionally, he said they would check for any open recalls on the car. He apologized for the wait time, around 2 hours, but I didn’t have an appointment and he not only replaced the tire but also made sure my vehicle was safe (recalls). I appreciate both Chris Wellner and the service t... read more
I have never experienced a greater degree of apathy towards customer satisfaction in my life. The technicians are incompetent, they won't fix your car, and they'll bill you to bring it back in and correct their mistake, and when you rightfully complain, the manager will start talking about how he has to defend the bottom line, which is code for "we got ours, screw you". After having nothing but Volkswagens my entire adult life, this service center has convinced me to never go near one ever again.
Frequently asked questions about University Mazda Service
How is University Mazda Service rated?
University Mazda Service has a 3.1 star rating with 22 reviews.
When is University Mazda Service open?
University Mazda Service is open now. It will close at 5:00 p.m.
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