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University Kia Service Department
- Automotive
- Durham, NC
About this business
Location details
5105 Durham-Chapel Hill Blvd, Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Review: Systematic Inefficiency and Disrespectful Service I scheduled an appointment for a specific recall only after the service department explicitly confirmed the part was in stock. After waiting three hours on-site, I was informed the part was actually unavailable. To make matters worse, the technicians spent that time conducting unauthorized inspections of unrelated systems rather than addressing the primary reason for my visit. The administrative incompetence continued when I received a text stating the part was availa... read more
Systematic Inefficiency And Poor Conduct I scheduled an appointment for a specific recall only after the service department explicitly confirmed the part was in stock. After waiting three hours on-site, I was informed the part was actually unavailable. To make matters worse, the technicians spent that time conducting unauthorized inspections of unrelated systems rather than addressing the primary reason for my visit. The administrative incompetence continued when received a text stating the part was available and instructing... read more
Kia UM014-CH65 Automatic Transmission fluid... MSRP: $20.80 a unit across the internet. On my bill, $47.85 a unit. That's a 230% markup on parts. That's a healthy profit margin. As liquids go, a bartender would call that a healthy profit margin. But you know what? That's ok. They're a business and they need to make a profit. What is unreasonable is passing along a 3% surcharge for credit card payment to consumers like they're about to go bankrupt at the 230% markup they've already got. One extra star for the friendly staff.
Today was a great Day @Universary Kia,This is my 2nd car I've bought from them,Let me say hats off to AJ he was amazing assisting me with all the technology on my screen in the K5 GT he made it simple to understand being at my age I am grateful for him he got me into my New K5 GT I would greatly recommend him to anyone who wants to purchase a new Kia @University Kia just ask for him and the lady in finance was sweet as she could be.AJ is awesome give me the tour of Kia and made you feel at home and one of the family at Unive... read more
Charged me $100 for a diagnosis of a serious issue but had no diagnosis for me - said they could not replicate and had no other explanation even though it's been occurring daily for quite a while. Previously we brought the same car in to have a door repaired which will not shut all the way, causing the alert to stay on while driving, and they simply said they couldn't fix it. We have liked our first KIA but these issues and the service response has been enough to keep us from futurr purchases.
Frequently asked questions about University Kia Service Department
How is University Kia Service Department rated?
University Kia Service Department has a 2.7 star rating with 23 reviews.
When is University Kia Service Department open?
University Kia Service Department is closed now. It will open tomorrow at 7:00 a.m.
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