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University Kia Service Department
- Automotive
- Durham, NC
About this business
Our commitment doesn't end when we hand you the keys. University Kia of Durham boasts an unprecedented Service Center dedicated to keeping your vehicle in first-rate condition. We take it one step further and make scheduling an appointment only one click away. The Service Staff and technicians at University Kia of Durham are highly trained on all factory services for your car. Stop by and find what our customers have discovered and come to depend on: for maintenance or repairs, University Kia of Durham Service Excellence.
Location details
5105 Durham-Chapel Hill Blvd, Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Charged me $100 for a diagnosis of a serious issue but had no diagnosis for me - said they could not replicate and had no other explanation even though it's been occurring daily for quite a while. Previously we brought the same car in to have a door repaired which will not shut all the way, causing the alert to stay on while driving, and they simply said they couldn't fix it. We have liked our first KIA but these issues and the service response has been enough to keep us from futurr purchases.
Recently purchased a 2009 Kia Rio with under 30,000 miles along with an extended warranty for the engine. The check engine light came on shortly after purchase. The dealer I bought from replaced the parts necessary but the light kept coming back on. They sent it to the University Kia service department twice. The first time they said it was a software issue and updated it and turned the light off. This second time, they kept the vehicle FOR A MONTH. They never returned my calls and hardly returned the calls of the advisor at... read more
Worst service center. They got my vehicle model, year and VIN number and then gave me a 250$ quote for transmission fluid change. I made an appointment for the same, drove 20 miles to the service center. Quote was reconfirmed while handing over the keys. suddenly after 15 min they come and tell me that they gave the wrong quote thinking it was a different type of transmission, but now realized that it was a special type of transmission which requires a complex service that would cost 3 times the initial quote for the same se... read more
Got a notice for a recall for my Kia EV9. Called University Kia Service. Scheduled the recall service a week ahead. When I show up, they don't have the needed parts and want me to come back? Dear University Kia, order the parts when I schedule the service! Stop wasting my time!
Came in to have them figure out what service and part was needed for a missing charging insulator cap for a Niro EV and their site outage issue showed I owned three cars when I only had one Kia. This was a nationwide dealer services outage, so not University's fault. Waited a few hours for them to look at the car and see what was needed and almost missed my next appointment because of it. They said they would order parts and call me back with pricing and details. Didn't hear back for over 2 weeks, so I called and they took m... read more
Frequently asked questions about University Kia Service Department
How is University Kia Service Department rated?
University Kia Service Department has a 2.8 star rating with 19 reviews.
When is University Kia Service Department open?
University Kia Service Department is open now. It will close at 6:00 p.m.
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