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Universal TV Service Centre
- Appliances & Repair
- Surrey, BC
About this business
Location details
19232 Enterprise Way #102, Surrey, BC, V3S 6J9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Everything went well! Starting from the first call to the centre till the issue resolution. Both a lady, who called me to confirm appointment, and the technician were very polite. The technician came twice, first to evaluate the issue, second to repair it. He always came in time. As a result our TV (bought at Costco 2,5 years ago) was repaired without any extra payment within a few weeks after my first call to Costco support.
The technician didn't show up for the appointment on the first day. The second time I scheduled an appointment he arrived two hours late after I'd specifically told the company I had to leave at 5pm (he arrived at 4:45.) He called from my driveway and said he could fix it in 15 minutes. He then called me again asking me to let him in the side door of my house that I don't use (there is a trash can in front of it.) After insisting three times that he walk to the front door (it isn't a big house!!) he finally came in. He pulle... read more
Worst customer service in home experience ever. 2 man crew showed up to repair a tv. One was rude. Did not listen or communicate much. 2 hours if total unprofessionalism. Heated argument ensued. Wouldn't give his name! Horrible experience!!
The technician came tell us he has back problem and couldn’t get the dishwasher out, and we had to do it ourselves. He complained spent so much time with us and he needed to go to the next one because we are wasting his time and he’s hurried to go to the next one to make money, and let us call again when we get the dishwasher out. We did take it out after he left, it came out is the problem he forgot to take off 2 securing screws on the sides, and they are completely torn as he suggested we just need to pull harder. Worst ex... read more
Frequently asked questions about Universal TV Service Centre
How is Universal TV Service Centre rated?
Universal TV Service Centre has a 2.5 star rating with 157 reviews.
When is Universal TV Service Centre open?
Universal TV Service Centre is closed now. It will open on Monday at 9:00 a.m.
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