United Services Automobile Association

Arthur Cajigal 

on Google

3 weeks ago

I've been a USAA customer for about 32 years now. First, through my father and then I served on Active Duty. I've had issues with USAA before, but overall it's been tolerable (barely). Today, my experience was really bad. I could not find a place on their website to convey my frustration and disappointment so I decided to air my grievance here. I also feel like they deserve a 1-star review based on my experience today. On 8 Sept, I called USAA to change my policy so that 2 of my cars will be insured in IL (currently in CO) w... read more

N A 

on Google

a month ago

I have been a member of USAA for thirty years. Their service is no longer what it was. When I call there they can't even recognize that I am a member when I am prompted to put enter my member number. I am transferred to a security service. The security specialist who sounds like she is 15 years old is high on the power that USAA has given her. The security specialist interrogates me by asking me a bunch of personal questions that she says she finds in public records (ie facebook) which I refuse to answer for privacy reasons.... read more

John Warren 

on Google

6 months ago

I have been unable to get a copy of proof of insurance from my vehicle and I am on the road. 

Gerry 

on Google

6 months ago

There service and response time is horrible. I was in a accident involving one of their members. The member drove into the drivers front side of my suv. He was arrested for a outstanding warrant. USAA wouldn't work with me until their member was released from jail. That was just one of their misdeeds the next time I experienced a accident from one of their members I was rear-ended in my brand new 4 runner they wouldn't press charges against a fraudulent auto repair shop. I went to a different shop and they refused to replace... read more

Sage Hudson 

on Google

7 months ago

Katie was absolutely no help and honestly really disrespectful while she was at it.