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1 Terminal Dr, Kenner, LA, 70062, United States
Get directions⸻ Subject: Disheartening Experience with United Airlines Staff Dear United Airlines, I am writing to express my deep disappointment regarding a recent experience with your ground staff. My elderly, handicapped mother had to urgently travel to India due to a family emergency. Her flight was scheduled for 6:00 AM, and given the early hour, we were unable to secure a gate pass in advance. We were informed that such passes could be issued directly at the airline counter. However, upon approaching the counter, the staff memb... read more
Will definitely spend the extra money next time and fly delta. United airlines has way too many delays. 15.00 food voucher for the inconvenience is NOT worth the hassle. Worst day of flying ever
United Airlines lost my luggage on a weeklong international trip and has not been at all helpful in locating it. Customer service at every level has been absolutely abysmal. Avoid flying with United Airlines if there is any alternative.
Getting scammed today on a flight to San Antonio which has a layover in Houston by United who claims that there is terrible weather in Houston and had to make a emergency landing in New Orleans and come to find out the weather in Houston is 70 and really nice. No wind, no rain, no snow, just really nice weather. The pilots are clearly lying about the situation. I don’t feel comfortable flying United ever again!
Each any every ground person is completely and totally useless. Why keep them if the answer is always call the customer care/scan this barcode/ go to this website.
United Airlines has a 3.2 star rating with 62 reviews.
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