Union Home Mortgage

Janet I 

on BBB

3 years ago

Very frustrating lender. I refinanced with them in January which was a huge mistake. I have a two parcels and they cannot seem to understand ESCROWED MEANS PAY TAXES ON BOTH PARCELS. They prepped all of my docs with one parcel so that delayed my closing. After that, when taxes become due, they only paid county taxes on the one parcel. In June, they just didn't pay my school tax until I followed up with them. Now my township taxes are due and they only paid taxes on one parcel. I am now working with a team member to resolve t... read more

Nicole S 

on BBB

3 years ago

Horrible Communication. Unprofessional representatives. Im at the point where I feel Im being scammed by this lender. Officual reqauests must be written by email, and now written with payable check to company to have my PMI dropped after 2 years. 

Jody V. 

on BBB

3 years ago

If I could give them a negative star I would! This is thee most horrible mortgage company I have ever dealt with. And it’s mostly used for VA loans! Despicable! Terrible customer service and full of lies! They steal your money and always try and explain it away! Took 4 months to get them to pay off a mortgage and then added more fees on because they took so long! They need to be closed down! Beware!! 

April T. 

on BBB

3 years ago

My Husband and I built a new home and was referred to contact Tim *****(senior loan officer) with Union Home Mortgage. Tim made applying very easy for my husband and I. Tim explained every step of the way. When we had any questions he was quick to respond and helped with any questions or concerns. As our home came to the end of the build to close up, Cheryl H**** ( New construction/Rehab) made sure to keep in contact with us to let us know what Union Home Mortgage needed prior to closing. Cheryl was absolutely wonderful with... read more

Kevin B 

on BBB

3 years ago

They have not paid my insurance bill from my impound account. They also do not answer their phone or return mesages. Horrible customer service! 

bernadette b 

on BBB

3 years ago

I just found out that my home has been uninsured for the last 3 months due to Union Home Mortgage not paying my insurance bill as our contract states, and despite the fact that I have paid my mortgage on time each month. I have been trying to reach someone for a few days now and only get voicemails and no calls back. Some of the voicemails are full so I am unable to leave a message. It is frightening to be uninsured and I would like to make sure this never happens again. 

Al B 

on BBB

3 years ago

Company ask for credit card charged it $500 for appraisal. Then scammed out of another $4500. Day to close so no go. I asked about my money response was sorry 

Summer K 

on BBB

4 years ago

My husband and I have went through a great deal of grief with this company for the past six months we have talk to management teams we have talk to supervisors no one can seem to figure out what’s wrong with our account. we took a small grievance out when everything happened with the virus My husband was approved for three months once everything was signed and done we thought OK we’re good to go now every single month it’s saying we’re behind spoke to somebody in the management team name Monique she told me she can see union... read more

Jason m. 

on BBB

4 years ago

Horrible company. We started a refinance in late December. Once I was told I was approved and rates had been locked in they said we could order the appraisal.( this wasn't until mid febuary..) After I paid 500 dollars for an appraisal I was sent new loan applications to fill out... didn't make sense that I was approved already but need new applications? Finally after 2 weeks the appraiser came. A week after the appraisal I was told they had to get some employment verification and asked for my boss' number...finally on March ... read more