Union Hardware

Danielle Turnipseed 

on Google

5 years ago

Disrespected in the store. No one helped me when I arrived and when a representative noticed I was there, I was told, “I’m sorry but we closed 5 minutes ago.” I had been there 10 minutes and the representative on the floor tended only to the other woman who was browsing. I was ignored. They obviously don’t want my business. 

Wendy Davis 

on Google

6 years ago

I really give these people a zero rating. Terrible experience. I do not recommend ordering anything from this store. I purchased doorknobs which I was told had to be ordered. I was not told that there would be a restocking fee if I had to return them. The sales person told me I needed dummies for my closets. They did not fit. Turns out I needed a different type of doorknob which I was going to order when I returned the dummies today that did not fit. I paid $238.50 (including tax) for 5 dummies. I was charged a restocking fe... read more

David Cox 

on Google

8 years ago

PLEASE, PLEASE, PLEASE DO YOURSELF A FAVOR LADIES AND GENTLEMEN AND AVOID THIS STORE BY ALL MEANS . AWFUL CUSTOMER SERVICE!!!! TODAY I VISITED THIS STORE AND SPOKE TO ONE OF THEIR ASSOCIATES, A MALE SALES CLERK AND REPRESENTATIVE, MIDDLE AGE, SALT AND PEPPER HAIR, TALL. I DO NOT REMEMBER HIS NAME. HE WAS ARROGANT AND SPOKE TO ME IN A CONDESCENDING MANNER. HE EVEN REFUSED TO HELP ME SIMPLY BECAUSE I HAVE PURCHASED SOME OF MY PRODUCTS ELSEWHERE AND NOW I WAS TRYING TO GET SOMETHING FROM THIS STORE TO MATCH THEM WITH. HE WISHED... read more

JOANNE PINOVER 

on Google

8 years ago

Union Hardware is outstanding. I've used them for years for hardware and plumbing fixtures and they have a better selection than anybody in town. In addition, their service is the best. I had an issue with a fairly old faucet recently and Ross, one of the sales reps, tracked down the sales reciept and assisted me in getting warranty info. Most places would have told me they couldnt help, but they searched their data base, found the ten year old receipt and walked me through what I needed to do. Now I have a new kitchen fauce... read more

Terry Babij 

on Google

9 years ago

I have been dealing with Union Hardware for years. Outfitted our new home and several years later had a problem and they were quick to resolve. Later had a supply line fail and connected with manufacturer. Manufacturer sent parts quickly without cost even though beyond warranty. Pays to invest in better quality products and not deal with Big Boxes.