Umpqua Bank

Trevor Calton 

on Google

2 months ago

Prior to the Columbia Bank merger with Umpqua, I had 15 years as a customer (at Umpqua Bank.) They called themselves "the world's greatest bank" and I tend to agree. The service was personal, the people were friendly, never had any problems. Then along comes the Columbia and Umpqua Bank merger. I have 10 different accounts spanning both business and personal, not to mention those of other family members. One day three months ago, Columbia Bank decides to inexplicably delete my online banking profile. No call, no explanation,... read more

Franny Y 

on Google

4 months ago

I’ve been a customer for over 20 years, and this bank is an absolute nightmare. Twice recently, employees promised a replacement debit card, only for me to find out it was never actually ordered — and the same thing happened three years ago. I live 2.5 hours away, wasted countless hours and money driving to the bank, and they refused to overnight the card, leaving me completely stranded. Unbelievable lack of accountability and respect for customers. I am in the process of moving all my funds to a local credit union and final... read more

Ioana Olaru 

on Google

4 months ago

I have been banking with Columbia bank for 20+ years; started banking with them before they were Columbia bank. Stayed with them as umpqua bank. Ever since Umpqua became Columbia bank again the quality of service keeps going down, constantly. The tellers are new, not knowledgeable and some of them borderline rude. It feels like Rosie has to keep them around because of the amount of turnover she had in the past 2-3 months. The other day, the teller was too new to be able to open me a new account and Davion just turned the bac... read more

Julia Censky 

on Google

8 months ago

I wanted to transfer money from this bank to my brokerage firm account. I was told I had no other way but to spend $30 for a wire, or $10 for a cashiers check. I ended up spending $10 for the check, and immediately took it to a different Columbia branch to cash the same check. Turns out I could connect the 2 accounts freely by doing so online. The representatives made no attempt to tell me that I could do so freely. Thankfully it only cost me $10 to learn that lesson. Shortly I will be closing my account. Thanks Columbia. 

Yevette Portalatin 

on Google

a year ago

Dealt with Alex Gonzales. Nice guy. He mentioned it was only his 4th day working there , and I was impressed because I've been to plenty of banks where people are new and still have their trainers job shadowing them. So, the fact that he was doing it on his own was impressive. Very personable. Thank you, Alex 😀