Umpqua Bank

Irenee Ramirez 

on Google

a year ago

Customer service is very bad. Bank is closed when it’s supposed to be open and posted hours say it’s to be open. Drive through is almost always closed. Then when you go inside the line is looong with only one teller open. The employees seem like they’re hiding out in the back then come slinking in from behind a door as if no one’s been waiting for over 20 minutes. Employees are always new, so to me that shows management is lacking. Besides the Umpqua banker in Marin county involved in the ponzi scheme this bank does not have... read more

Ivette Perez 

on Google

a year ago

Sama the girl at the drive thru has been rude to me, the first time my receipts were blown away in the wind she didn't offer to give me copies and just closed her window. the second time she refused to give me change and told me to go down to my car to receive the service inside the bank, but if I have not got out of my car from the beginning That does not make you think that it is because I can not get out of my car? She is a lousy and rude person. 

Susan Nelson 

on Google

2 years ago

My mother passed away in May, and as the successor trustee of my parents' trust, I have had total knowledge of my mother's financial situation since my father passed in 2014, including knowledge of her Umpqua Bank accounts. Earlier in June, Umpqua's Soscol Branch had rejected my mother's regular royalty deposit, and I'd received a telephone call from that company informing me of the rejection. Planning to close out her checking account and CD at Umpqua, I was required to make an appointment to see a qualified Umpqua represen... read more