Umass Memorial Comunity Medical Grp

Joe C 

on Google

7 months ago

I can easily see how patients and their issues could slide through the cracks here. Front desk staff occasionally have attitude problems. For some place so small and slow paced it seems odd. I worked in health care for over 18 years I get that's its hard to please everyone there are so many resources. There are lab services through quest in the office. I really only come here because it's the only place accepting new patients in my network but it's not bad other than way out of my way. 

Adelaide Sousa 

on Google

2 years ago

They are very difficult to get on the phone and pretty unresponsive on MyChart. It’s a shame, I do like my doctor and the staff is generally pleasant. I’ve had an infection for weeks now and no one seems to see the multiple messages that I sent. I will be moving on. 

The Leger Family 

on Google

2 years ago

The doctors are great but the new administrative staff in the front end are not very professional or pleasant to deal with. Rude and uncaring. My whole family have been with doctor Scornavacca for 17 years, the past few years have been on a decline. Today was my worst experience with the staff. The lack of empathy or simple courtesy call to let a patient know that an appointment was being rescheduled. 

sarah noland 

on Google

2 years ago

Unresponsive, impatient with questions and disorganized. It took me 2 days calling 3 or 4 times to eventually get an on call doctor . Not the place you imagine to be reliable if you have an emergency health issue or need something.