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UMass Amherst Residential Life Student Services

2.0

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Location details

181 Presidents Dr, Amherst, MA, 01002, United States

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WeekdayScheduleStatus
Mon8:30 a.m. to 5:00 p.m.
Tue8:30 a.m. to 5:00 p.m.
Wed8:30 a.m. to 5:00 p.m.
Thu8:30 a.m. to 5:00 p.m.
Fri8:30 a.m. to 5:00 p.m.
SatClosed
SunClosed
2.024 reviews
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char deme's profile image
char deme 
on Google
3 weeks ago

Completely useless and unhelpful. I’ve called several times to no answer, it puts me on hold for two minutes and then tells me to email instead. Why have a phone number if you don’t plan to answer? God forbid I want to talk to an actual person to solve issues in real time rather than emailing back and forth. I’m sure this is a busy time for their office but when your entire job is dealing with housing issues and requests, you should be available to do so. 

Nomapril's profile image
Nomapril 
on Google
a month ago
Gabriel Saki's profile image
Gabriel Saki 
on Google
3 months ago

Extremely poor customer service, long response times and barely any care towards your issues. 

Rebecca Riggs's profile image
Rebecca Riggs 
on Google
4 months ago

Worst customer service ever, no matter what person I talk to they have so much attitude and can’t even try to put a smile on their face. So rude it’s not even funny, I fight the urge to say something to them every time I go 

Roxanne Dorrie's profile image
Roxanne Dorrie 
on Google
5 months ago

Assistant Director here was very inconsiderate and lacked professionalism when dealing with a sensitive issue pertaining to my child. They also do not return calls. 

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Frequently asked questions about UMass Amherst Residential Life Student Services

How is UMass Amherst Residential Life Student Services rated?

UMass Amherst Residential Life Student Services has a 2 star rating with 24 reviews. 

When is UMass Amherst Residential Life Student Services open?

UMass Amherst Residential Life Student Services is open now. It will close at 5:00 p.m.  

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