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UFCU
- Finance
- Austin, TX
About this business
UFCU is a not-for-profit, member-owned credit union. We are focused on people, not profits, and serve our members in the Austin and Galveston communities.
Location details
3305 Steck Ave, Austin, TX, 78757, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Wells Fargo, Citi Bank, Care Credit and even Truist worked with me when i was facing a hardship of change of income, they had hardship programs in place. UCFU doesn’t even have a program to help people. They legit will tell you to go in the red 🤣 and will hang up. I will be reporting UFCU to the BBB because if Wells Fargo can help you before any red then you can do the same. No wonder people are committing suicide banking with UFCU. May God punish your bank for not helping the common folk that work everyday.
Horrible customer service. Scheduled appointment at 1pm and am currently still waiting to be seen and it’s 1:40. Do not ask for an appointment and expect to be seen at said time because they do not honor the said time appointed.
No longer part of the credit union co-op. No reason to use UFCU. One of the best parts of credit unions was the feature of being able to do most banking at any location that was part of the co-op. Garbage. Taking bets on how long they remain as UFCU before being bought out or rebranding.
I been banking with UFCU for 8 years. The Steck location is the branch I use frequently. The past few times I have gone inside to exchange my little boys piggy bank. Their coin machine is not working and nobody will assist. I have asked for assistance and staff did not seem to care. Today I asked one of the counter clerks for assistance. He smiled and generously assisted me. His name was Eric. He made me feel very welcomed and helped me out with the coin machine. The past few times there was no assistance. The staff would sa... read more
Frequently asked questions about UFCU
How is UFCU rated?
UFCU has a 3.9 star rating with 185 reviews.
When is UFCU open?
UFCU is open now. It will close at 5:00 p.m.
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