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UCLA Jules Stein Eye Center
- Laser Eye Surgery/Lasik
- Santa Monica, CA
About this business
Location details
1807 Wilshire Blvd, Ste 203, Santa Monica, CA, 90403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 7:30 a.m. to 5:30 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The doctor was wonderful. I consistently have positive experiences with the medical care and truly appreciate the provider. Unfortunately, the front desk experience was again very poor. The receptionist, Veronica Chavez, was unnecessarily rude and antagonizing during check-in. I was asked for my insurance card, and I explained that it is the same insurance already on file since last year and that I have not yet received a new card. This is common in early January. Despite clearly stating that I did not have the card, the sam... read more
Busy place that provides excellent care. UCLA does have an eye urgent care at its main campus if you need that. I waited between 20-30 mins to be seen.
Thank you Veronica for your professionalism and going above and beyond for me and other patients.
I called this office on 6/18 because I had lingering conjunctivitis that I suspected had turned from viral to bacterial. Pretty obvious I needed to be seen that week. I explained it clearly and made my needs known. The woman who answered clearly lacked all critical thinking skills. She was like, “Ok, we can get you in on August 19th.” Nobody using an ounce of thought would offer an appointment two months out for an active eye infection. When I mentioned telehealth, she literally laughed and said that would be impossible.How ... read more
Overall calling this location you can guarantee a terrible customer service experience. As if you're being reprimanded by a school teacher when you call to ask for assistance by the scheduler, it does not matter if it is an appointment inquiry or surgery question. There is a sense you've inconvenienced the scheduler and clearly hearing the frustrated tone that you've called the wrong location. This is not the first time I've experienced this when I've called in. Patient care starts with the first hello, it is a customer serv... read more
Frequently asked questions about UCLA Jules Stein Eye Center
How is UCLA Jules Stein Eye Center rated?
UCLA Jules Stein Eye Center has a 2.9 star rating with 26 reviews.
When is UCLA Jules Stein Eye Center open?
UCLA Jules Stein Eye Center is closed now. It will open at 7:30 a.m.
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