UCLA Health Pasadena Primary Care

Charlotte Grady 

on Google

9 months ago

Please avoid. I highly suggest avoiding visiting UCLA Health Pasadena. I had a very simple primary care appointment with Dr. Swinburne in April, 20 minutes tops. Very general, an annual physical. I was told that my insurance was in network before I stepped into my appointment-- then was told a few weeks later that my specific Cigna plan actually doesn't cover this institution. I have finally received a bill for $1,155 for a 20 minute doctor check in. No primary care visit, with or without insurance, should be anywhere over $... read more

Elizabeth Jones 

on Google

a year ago

I went here yesterday and Dr. Nguyen was amazing! Very nice facility with easy parking very close. All of their staff were very nice, caring, helpful, and knowledgeable. Glad I found a great place that takes my insurance. 

Eugene Chong 

on Google

a year ago

I work at UCLA. I went here for my annual physical exam. The doctor was great and the checkup was short and sweet. Then, I got a bill for $1,085 (checkup) + $180.66 (lab fees). My insurance fully covers annual physical exams. When I contested this bill, UCLA Health Pasadena responded that I received a "visit to establish care with the physician not for an annual examination" (and thus, they charge the $1,085). The tricky part is that I never asked for this "service" but went in requesting an "annual examination." Insurance c... read more

Jane H 

on Google

a year ago

I am a regular patient of UCLA. I always pay for my medical treatment and surgery on the same day. For this surgery, the accountant asked me to pay a few days in advance. I did not agree to his request, so he forced me to cancel the surgery tomorrow. What is even more frightening is that the price she told me ten days ago was discounted, but the price she gave me the day before the surgery was not discounted. She is using her power to deal with patients. The entire medical team was ready, but she canceled everything just bec... read more

Paige Lindsey 

on Google

a year ago

I have sought care at UCLA for myself and my family since moving to California. I have always been pleased with the care and never had any issues. This morning I got held up at a neurologist appointment and was worried I might be late to my 10:30 primary care appointment with Dr. Nyguen. I had my husband call the office at 9:59 to see if I could push my appointment later and he was told they would "add a note that she is going to be late so the doctor knows it is not a no show" and to "just go to my appt after I'm done and t... read more