UCLA Health Pasadena Primary Care

Jenn A 

on Google

a month ago

I had a video appointment with UCLA Health Pasadena Primary & Specialty Care to establish care with a new primary care physician. The appointment lasted no more than approximately 15 minutes and primarily consisted of basic questions about my medical and health history. I was absolutely shocked when I received the bill. UCLA billed $1,085 for this appointment, and after my insurance processed the claim, I was left responsible for $938.65. What makes this even more frustrating is the complete lack of cost transparency. At no ... read more

Jessica Lim 

on Google

a year ago

Don't go. I was charged $500 for a video consultation for birth control. It was a 15 minute call and my doctor was 15 minutes late. They claim "Office visit level 2 is the lowest level of care" Excuse me? A very simple check up through a video call is FIVE HUNDRED DOLLARS? You'll get scammed by getting here. Absolutely disappointed in the healthcare system here in California and UCLA. 

G Y 

on Google

a year ago

Do not trust UCLA Health for preventive services. Like Charlotte Grady, I was incorrectly billed for mandatory, 100% covered preventive labs performed during an annual physical. To top it off, the actual physical exam was not comprehensive and parking cost money. The Facts: - The Service: Routine Annual Physical (preventive screening). - The Error: UCLA Billing deliberately used a diagnostic ICD-10 code instead of the federally mandated preventive code Z00.00 on the lab services. This triggers the patient's deductible, turni... read more

Charlotte Grady 

on Google

a year ago

Please avoid. I highly suggest avoiding visiting UCLA Health Pasadena. I had a very simple primary care appointment with Dr. Swinburne in April, 20 minutes tops. Very general, an annual physical. I was told that my insurance was in network before I stepped into my appointment-- then was told a few weeks later that my specific Cigna plan actually doesn't cover this institution. I have finally received a bill for $1,155 for a 20 minute doctor check in. No primary care visit, with or without insurance, should be anywhere over $... read more

Elizabeth Jones 

on Google

2 years ago

I went here yesterday and Dr. Nguyen was amazing! Very nice facility with easy parking very close. All of their staff were very nice, caring, helpful, and knowledgeable. Glad I found a great place that takes my insurance.