UCLA Health

Brittany V 

on Google

9 months ago

My primary care physician (who is fantastic) was on maternity leave when I came down with a sinus infection that required antibiotics. Normally, I go to the urgent care across the street, but I called the office and was told they had a doctor, initials MM, available the same day. I went in and was told I didn’t have a sinus infection (though I did) and had to push for bloodwork to confirm. The doctor prescribed nasal sprays, which don’t work for me and actually worsen my condition due to Eustachian Tube Dysfunction (ETD). Wh... read more

Jane H 

on Google

a year ago

Today at UCLA Hospital, I was a patient about to undergo surgery. I had already changed into patient clothing and was ready for surgery. Before the surgery, I had already paid part of the surgery fee, but Ms. M from the hospital's accounting department told them to stop my surgery if I didn't pay in full. Has anyone encountered this kind of bad behavior? Contact me. 

Sue Finn-Bodner 

on Google

2 years ago

They could NOT care less. 

Jon Peterson 

on Google

3 years ago

With UCLA Health it's basically impossible to book online. If you do book online, they'll cancel your appointment and try to get you into their endless phone tag loop which will end with you being booked with another doctor than the one you intended to see (even though said doctor supposedly has availability). How I miss NYC and the Mt Sinai system. I have no idea how this clown car of health system has won awards and accolades. 

Lyndsey D 

on Google

4 years ago

The office said they took my health insurance, they did not, and I got slapped with a 600$ bill for a physical, which should cost 0 as preventative health. What a great reward for trusting UCLA! Neither customer service nor billing were able to offer anything other than "an apology," even with the email thread as evidence. So cool! Edit: It's been three weeks since UCLA's reply below, I filled out an online form with the link they provided, and no one has reached out.