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U-Haul Moving & Storage at Southgate
- Consumer Services
- Urbana, IL
About this business
Location details
2010 S Philo Rd, Urbana, IL, 61802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Friendliness is important to us. We love how friendly all three workers were at this U-Haul. Moving is stressful and friendliness matters. Thank you U-Haul!
I’m extremely disappointed with how Brenda Olson with U-Haul handled what should have been a very simple customer service issue. First, I want to be clear that the staff we have dealt with at this location have been nothing but helpful and professional. Our frustration is NOT with the employees who have taken care of us. We operate a resale/event business, which means we legitimately need trucks to transport merchandise and equipment. We rent trucks regularly, often about once a month, and we PAY U-Haul for those rentals. Wh... read more
I successfully reserved a 15' truck on the U-Haul website, but after my reservation was confirmed, U-Haul automatically changed my pickup location from 2010 S Philo Rd to 3809 N Cunningham Ave without asking for my approval or even notifying me beforehand. What made this even more frustrating was the response from customer service. Instead of acknowledging the problem or apologizing, they simply told me, "That's not far from you. You can always cancel the reservation." That is completely unacceptable. If there was no truck a... read more
Frequently asked questions about U-Haul Moving & Storage at Southgate
How is U-Haul Moving & Storage at Southgate rated?
U-Haul Moving & Storage at Southgate has a 3.8 star rating with 206 reviews.
When is U-Haul Moving & Storage at Southgate open?
U-Haul Moving & Storage at Southgate is closed now. It will open at 7:00 a.m.
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