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U-Haul Moving & Storage at Central Square
- Consumer Services
- Cambridge, MA
About this business
Location details
844 Main St, Cambridge, MA, 02139, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I found what I needed, but the customer service was disappointing. I’m the only customer and the staff didn’t offer assistance as I tried to carry several boxes out, and it felt like they didn’t care to notice. A friendly gesture or bit of help goes a long way—customer service shouldn’t end at checkout.
Purchased a unit online and was never warned that there was a giant pillar in the middle and a chunk of the remaining space on the floor by a rat poison box. Also, they violated the contractual obligation by not even having a lock available as promised. I called ahead to make sure the unit would be ready and there’d be no surprises since I was moving in after staffed hours and was fully assured I had nothing to worry about only to walk into this mess. SO I HAD TO PURCHASE A LOCK IN THE MIDDLE OF THE NIGHT. I thought this was... read more
Israel is an outstanding asset to the Main Street store. His energy, professionalism, and warm demeanor make a lasting impression. He single-handedly checked in my truck with efficiency and care, all while ensuring that every customer who arrived after me, well past 5 pm, felt genuinely welcomed and valued. His ability to manage multiple tasks without compromising service is remarkable. Israel deserves to be recognized and commended for his exceptional work.
I recently had an immensely unfortunate experience with U-Haul during my college move-in. At a time when things were already hectic erratic and stressful, I never expected the process to be smooth and efficient, but unfortunately, the service fell short more than I ceased to ever imagine. The level of attention and thoroughness I anticipated simply wasn’t there, which added unnecessary complications to an already busy day. What should have been a straightforward step in transitioning into the new semester turned into a sourc... read more
On the busiest day of the college move-in in Boston, U-Haul did not have my truck ready for me so I was forced to rent a storage unit so that my son‘s furniture wouldn’t be all over the sidewalk. I only needed the storage unit for two days because U-Haul made a mistake on my reservation and they did not stand behind their work and they did not reimburse me for The storage unit. They made me pay the entire month of $99. I do not recommend them as they do not stand behind their work.
Frequently asked questions about U-Haul Moving & Storage at Central Square
How is U-Haul Moving & Storage at Central Square rated?
U-Haul Moving & Storage at Central Square has a 3.6 star rating with 292 reviews.
When is U-Haul Moving & Storage at Central Square open?
U-Haul Moving & Storage at Central Square is open now. It will close at 7:00 p.m.
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