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Two Rivers Ford Parts
- Automotive
- Mt. Juliet, TN
About this business
We make it fast and easy for individuals in the Middle Tennessee area to get connected to a vehicle finance lender ready to approve them for an auto loan! With over 40 years of combined experience in the automotive industry. Check out our website for specials. We service all makes & models. Two Rivers Ford, a Ford dealer in Mount Juliet, Tennessee offers new Ford Cars, Trucks, SUVs and Crossovers. View our Certified pre-owned Ford vehicles
Location details
76 Belinda Pkwy, Mt. Juliet, TN, 37122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
0 Stars please! Hayden in the Service Center was SO horrible to me that I hung up the call crying and reaching out to an attorney. NO ONE should be treated that way!! I called because Ford has a recall on my car for putting FAULTY parts in my car when it was manufactured. I spoke with someone at ***** ****and they gave me the number to Ford Roadside. Ford Roadside still made me pay $179 to have my car towed from the mechanic I initially took the car to who diagnosed the issue to the closest dealership, which was Two Rivers F... read more
0 Stars please! Hayden in the Service Center was SO horrible to me that I hung up the call crying and reaching out to an attorney. NO ONE should be treated that way!! I called because Ford has a recall on my car for putting FAULTY parts in my car when it was manufactured. I spoke with someone at ***** ****and they gave me the number to Ford Roadside. Ford Roadside still made me pay $179 to have my car towed from the mechanic I initially took the car to who diagnosed the issue to the closest dealership, which was Two Rivers F... read more
Business response:
Hello. My name is Tammy and I am the Customer Relations Manager at Two Rivers Ford. We are so sorry that you are upset and we would like to explain how the diagnostic process works. Because you purchased the vehicle somewhere else, as well as had the issue diagnosed somewhere else, we relayed to you that we would need to set up an initial diagnostic appointment. It is our policy to diagnose the vehicle ourselves with our Ford Certified technicians, before we agree to fix it. We understand that it's frustrating to have to wai... read more
The Service Department was not helpful at all and lied to me about my Transmission coming from there. They said it didn't when it did because ******* *****bought it from them to put in my Ford Escape and My transmission tore up under the 3 year/unlimited mile warranty. They said they didn't sell it but they did and they had the original invoice and I have access to it, My vehicle has been tore up for over a year now due to them refusing to fix it and honor the warranty but The Ford Motor Company was nice enough to tell me to... read more
Business response:
Hi *****. Since no marketplace transaction has occurred between you and Two Rivers Ford, there is really nothing that we can do to help you with your issue. Since you purchased the vehicle from ******* *****, it would be that dealer's responsibility to respond to any complaint that you may have. We understand that they are no longer in business, and we understand your frustration, but since you have not purchased anything directly from us, there is very little we can do. We wish you all the best in getting this matter resolv... read more
Gary M***** was the absolute best salesman I've ever had in my life. He was so helpful in every way. I've never had a vehicle purchase be so easy. He went above and beyond and literally did everything for me. I felt like I was the queen for the day. No joke, ask for Gary M*****, you will never regret it. Thank you Gary for everything...
Business response:
Thank you so much for your kind words and for taking the time to leave this review. Gary is a wonderful and valuable asset to our company. We are so glad that you enjoyed working with him, and we will be sure to pass along the compliment!
Easily the best car buying experience I have ever had. The sales team was not pushy, and the pricing is exactly what you see online. Service has always been pleasant to work with as well. Would recommend to anyone looking to purchase a vehicle or who needs service.
I purchased a new 2020 Ford Explorer Platinum in February 2020. Immediately, I began having mechanical and electrical problems. Since new, the Explorer has spent most of its time either at a dealership service department or parked in my driveway. Two Rivers Ford has done nothing to help me resolve the vehicle acquisition process. I would never buy from them again.
Business response:
We are so sorry to see this one star review. As soon as we were made aware of the situation, we reached out to the customer immediately to attempt to resolve the issue. We have been in direct contact with the customer, and are working with Ford Motor Company and the customer to get the situation handled in the customer's favor as quickly as possible. We are unsure as to why the customer is saying that we have done nothing to help resolve this issue.
Frequently asked questions about Two Rivers Ford Parts
How is Two Rivers Ford Parts rated?
Two Rivers Ford Parts has a 3 star rating with 10 reviews.
When is Two Rivers Ford Parts open?
Two Rivers Ford Parts is open now. It will close at 6:00 p.m.
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