Twin Eagles Inc.

Jason 662 

on Google

a year ago

This company has horrible service and does not listen to the customer. I had an issue with my grill from a defect that prevented front panel coming off yet they didn’t care. Would never buy a Delta Heat again. The bbq works well but the after warranty experience is a deal killer for future purchases. Update: Customer service reached out to offer further help, but it doesn’t resolve the underlying issue and feel as though more attention to better resolution/solution should have been offered. 

terry green 

on Google

a year ago

I be have a Delta Heat built in grill and am really disappointed. It’s three years old and I always cover it up. I’ve already spent $150 replacing the starter and the light control. Now the starter doesn’t work again and I’ll have to order the little lighter switches. My Weber lasted 8 years with no issues. AND there’s nobody to service these in the south of Boston area. Very disappointed. 

Eric Rose 

on Google

a year ago

So pissed at Delta Heat BBQ! I spent over 3k for what was supposed to be this great bbq for my new backyard. I’ve emailed and called Delta Heat BBQ and never heard back! This is the biggest POS I’ve ever spent money on. I had webers only 2 in my life as I’m not a kid, and anytime there was ANY issue they made good on it. This garbage the doors seized and the grill barely gets hot, and yes it’s been cleaned and taken apart so there is no reason this should be happening. No social media accounts either I guess so they can’t ge... read more

Noah Springer 

on Google

a year ago

I purchased a Delta Heat Grill. Paid about $3800. The grill was professionally installed. Weeks after the install the retailer had to come remove the grill as ALL of the wiring was burned out. This was due to a slight breeze. ALL Delta Heat and Twin Eagle products have a serious engineering flaw- the lid opens to the back plate but has a 3" gap allowing for airflow and venting but at the same time a slight breeze backflows all the hot air down and into the wiring and controls. It's dangerous and ruins a $3,800 grill. Delta H... read more

G G 

on Google

a year ago

Here is the update. This company totally hit it out of the park to mark this better for us. 100% hit it out of the park. Long story but what a great result. Scores of good decent people all trying their hardest to make it right. This was something to see. We are so happy to have our grill back and functioning as designed. Bravo!!! First off I’m way out of warranty. Probably 10 years now. However, actual time of use is probably 30 hours total. This thing is a piece of bleep. It performs good that much I will say. the outside ... read more