Tweddle Child & Family Health Service

Nicole O 

on Google

2 weeks ago

So disappointed in the lack of communication- I didn’t want to resort to this but I email led feedback as well as Nadine regarding my experience. My email is as follows with names removed —— Hello, I am writing to formally raise a complaint regarding my experience at Tweddle on Tuesday, 17 March, during a settling session with my daughter, in Suite 4. Prior to this session, my husband and I had a discussion with X (with XX present), where I clearly outlined my parenting approach. I expressed that I am not comfortable with my... read more

Tahlia Joelle 

on Google

a month ago

I delayed my residential stay many times as I was concerned about leaving my older daughter and all my familiar comforts. I learnt to accept the sleep issues we have endured for 12 months and a continuous state of fatigue and haze. Had I known that my experience would be so positive, supportive, nurturing and tailored to my needs and those of my toddler, I would have come 6 months earlier. The rooms are akin to those of a hotel, with all basic comforts and more. The facility is bright, well equipped and accommodating to pare... read more

Louise 

on Google

3 months ago

Before going to tweedle for the residential stay program to get help with my child's sleep I wasn't sure what to expect. My 1yr old son was co sleeping and breastfeeding to sleep. He had never slept for more then 5 hours without waking and even that was rare as most of the time he would wake every 3 hours through the night and would need to be fed back to sleep. The week was hard and tiring but the staff were very helpful and caring. There was no crying it out. I want to thank Hannah, Amy, Zac and Sarah who assisted us durin... read more

Bing W 

on Google

3 months ago

We checked into the Tweddle Werribee residential program seeking personalised, supportive care during a very vulnerable time and ultimately made the difficult decision to self-discharge early. From the outset, our experience felt generic and prescriptive, with limited effort made to understand our child, our routines, or what had been working for our family. Despite raising concerns, our child was allowed a five-hour daytime nap, which led to severe overnight disruption. Night staff later acknowledged this should not have ha... read more

Mairead Spark 

on Google

3 months ago

We attended the residential stay with our 4 month old. It was an invaluable experience, and me and my partner learnt so much. The staff are incredible and special thanks to Donna and Karen who were so excellent. The facilities are also lovely.