TurnKey Vacation Rentals Monterey Bay

Jan Schreck 

on Google

3 years ago

Arrived at the house and the owner was there saying we can only check in the next day. TurnKey said say will find another house for the first night but never retuned to us. At 8pm they would just hung up on our calls. Still trying to get a refund for the hotel we had to book last minute. Never ever gain TurnKey. 

Rasa Zarnegar 

on Google

3 years ago

Rented a property managed by Turnkey vacation properties in Lake Tahoe. Property and roads leading to the property and area were deemed unsafe for travel and shut down so there was no way to reach the home. Contacted Turnkey vacation rentals and was told this was not their problem and would not refund any amount including cleaning fees for property unused even though their property was unsafe for approach for the entire duration of the stay. Unacceptable customer care and endangerment of travelers. Would avoid any dealings w... read more

Reetika Gupta 

on Google

3 years ago

The Property is located at a great location, you get full view of the sea and santa cruz beach boardwalk. All the kitchen and toiletry essentials are there. However there were quite few offs like the Dishwasher was unclean and we had clean ourselves and there were infact spiders in one of the rooms. I would suggest the owner to do regular inspections at the property. 

LJ Hughes 

on Google

3 years ago

We arrived to our rental, and the man who met us was great. The rental was a little frayed around the edges, but, ok, it’s a rental, I get it. There was a problem with the AC, but it hadn’t said there was AC, so we propped up the DIY’d arrangement (which fell down repeatedly) and decided to look at it as a bonus. We called to ask if someone could come put it right because as it was it was a bit of a security risk, then the toilet had problems, and a light was out, and the ceiling fan hadn’t been cleaned in eons. I reported e... read more

Jim Charley 

on Google

4 years ago

Responsive to a property w/ a dirty hot tub & serviced it the next morning. Otherwise, property was clean and well-kept