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Tumi Inc
- Other
- South Plainfield, NJ
About this business
Founded in 1975, Tumi is one of the leading international brands of luxury travel, business and lifestyle accessories through various chain stores. Its stores feature a selection of luggage accessories, business cases and travel bags for men and women. The store chain also offers handbags, small leather goods, executive accessories, adapter kits, electronic items, gifts, pens and watches. Its stores provide warranty programs, as well as product repair and replacement services. Tumi distributes its products through various de... read more
Location details
1001 Durham Ave, #1B, South Plainfield, NJ, 07080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Quite literally the worst customer service I have ever encountered. I purchased a bag for an upcoming trip, as well as a new job. I took the bag on the trip ( 3 days) and realized it was definitely not the bag for me. I took the bag and original receipt and all packaging back to the store and told them how disappointed I was in the quality, design, and value of the bag. They didn't really seem to care, and told me that since the bag was "used" I couldn't return it. But I could exchange it and put the credit towards a new bag... read more
The worst "luxury" brand ever. I made the mistake of purchasing a Tumi ski-jacket for $450 in 2015.. The main zipper broke down within a year of using. When I submitted it for repairs (which is supposed to cover "lifetime warranty for manufacturing defects") - they said it cannot be repaired and offered $200 "voucher".. It took them 8 weeks to give me this response. When I escalated, they were ready to refund $450, ONLY if I produced the receipt (credit card statement wont be accepted)
I purchased a backpack for $445 from Tumi on the suggestion of family.The backpack straps broke in less than 6 months, despite take good care of the bag. After I sent the backpack off for repair, within the normal wear and tear warranty, I did not hear back from Tumi regarding my bag. About a month and a half later I called the Tumi repair number to get an update, I was then informed that my bag was irreparable. Many subsequent calls occurred and a couple of weeks passed before I got a straight answer on what the options ava... read more
Frequently asked questions about Tumi Inc
How is Tumi Inc rated?
Tumi Inc has a 2.5 star rating with 6 reviews.
When is Tumi Inc open?
Tumi Inc is open now. It will close at 5:00 p.m.
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