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TruWest Credit Union - Howard Lane
- Financial Services
- Austin, TX
About this business
Location details
13609 North Interstate 35 Frontage Road, Bldg 4, Austin, TX, 78753, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I had such a horrible experience with card services, after changes were made to my account during Covid. I felt like I was banking with criminals and thugs. I will tell you, Victor, in card services, whoever he is demonstrated immense integrity and due diligence in working on my account to make sure it was handled correctly. I am in disbelief by some of my prior experiences with their employees. Calling at 10:30 at night leaving aggressive, threatening voicemails. Sounding drunk.
We have had no problems with truWest, untill our vehicle was totaled. To get an actual person on the phone.. Good Luck! We continue to be transferred, leaving voicemail, etc.. How is it this company thinks so little of it's customers? What ever happened to Good Customer Service? We have been at this for 2 weeks now. I really, really hope an actual person ( who's Not going to transfer me) will see this and call us back.
The customer service is abysmal. I'm so glad we never have to do business with this institution again.
I have a boat load of money yet I wasn’t given a refinance. Atmosphere was ok, but I feel that my situation was overlooked and not explored with care nor time. Can’t recommend this credit union to anyone.
Frequently asked questions about TruWest Credit Union - Howard Lane
How is TruWest Credit Union - Howard Lane rated?
TruWest Credit Union - Howard Lane has a 3.9 star rating with 40 reviews.
When is TruWest Credit Union - Howard Lane open?
TruWest Credit Union - Howard Lane is closed now. It will open tomorrow at 9:00 a.m.
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